Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,036 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,036 reviews
March 01, 2019
Very professional Friendly, courteous, professional sales team. They know the cars well. And are very eager to help and work out a deal. I recommend this dealership. Friendly, courteous, professional sales team. They know the cars well. And are very eager to help and work out a deal. I recommend this dealership. More
by ASBERG1
Verified CustomerEmployees Worked With
Howard Feinman, Tom Baldassare, Mike DiMaria, Aaron Klauschke
March 01, 2019
Amazing experience all around!! This is my second new car purchase from your dealership as my first experience with Bob Rubidoux was outstanding and I knew I wanted to work with him This is my second new car purchase from your dealership as my first experience with Bob Rubidoux was outstanding and I knew I wanted to work with him again! As before, but I’ve bent over backwards to try to find the car that worked best in my budget and worked well for my family. I have been going online and writing on all of the available websites a review for Bob to make sure that he is recognized for his outstanding customer service and genuine heart to help out all that he can! I will definitely be back and will recommend to anyone to see him first if they are looking for a car! More
by Had a great experience and wanted to share!
February 28, 2019
I'll have a Passat with mustard & ein bier bitte. Prost! Nice people. Good service, No pressure. Didn't push extras you don't really need. Julianna actually made buying my VW fun! Also bought the car in Nice people. Good service, No pressure. Didn't push extras you don't really need. Julianna actually made buying my VW fun! Also bought the car in for a recall. Very happy with the excellent service provided by Julianna and Tom. And, quick turnaround by the Service Techs! More
by SouthBay
Employees Worked With
Tom Wilde, Julianna Catapano, Ivy Feinsilver
February 28, 2019
Fast, efficient service; professional staff; great customer Just in for a 10K oil change. Great service: fast and professional. It was a basic service, so I do not have much more to say other than I was very Just in for a 10K oil change. Great service: fast and professional. It was a basic service, so I do not have much more to say other than I was very satisfied with the service. More
by brandi731
Employees Worked With
Danielle, Tom Wilde
February 27, 2019
Service that is second to none My experience at Smithtown Volkswagen could not be described as anything less than amazing. The online messaging service was easy, the vehicle descrip My experience at Smithtown Volkswagen could not be described as anything less than amazing. The online messaging service was easy, the vehicle description and pricing was as clear and transparent as one would want, and the employees really do provide the best service. I always felt like my needs were the dealer's primary concern throughout the entire experience. I wouldn't go anywhere else to buy a vehicle. You certainly made a new customer for life. More
by bsinsabaugh
Employees Worked With
February 27, 2019
Sal was amazing! Sal was amazing through every step of the process. He was always available for any of my questions and really went above and beyond the normal calls o Sal was amazing through every step of the process. He was always available for any of my questions and really went above and beyond the normal calls of duty as a car salesman. I would recommend anyone to Smithtown VW. More
by gmcconnolly
February 27, 2019
Always Awesome! I’ve has my VW Jetta for 18 months and the service at Smithtown Volkswagon has been amazing. They’ve always addressed all my concerns, and I’ll be ret I’ve has my VW Jetta for 18 months and the service at Smithtown Volkswagon has been amazing. They’ve always addressed all my concerns, and I’ll be returning to them for service needs throughout the life of my car More
by GH_HOFFMAN
Employees Worked With
Julianna Catapano, Aaron Klauschke, Ericka Orenstein
February 27, 2019
Great place Great peaple really helpful helping me great service nice place Friendly real helpful nice rest area bathrooms clean at work this great prices always Great peaple really helpful helping me great service nice place Friendly real helpful nice rest area bathrooms clean at work this great prices always eager to help you More
by pgonzalez874
Employees Worked With
Other Employees :
Tom Baldassare, Julianna Catapano, Mike DiMaria, Ivy Feinsilver, Jerson Escalante, Aaron Klauschke, Ericka Orenstein
February 27, 2019
Excellent customer service, I am very happy with my car. I Will definitely send friends and my family there. Jerson was wonderful and extremely helpful. customer service, I am very happy with my car. I Will definitely send friends and my family there. Jerson was wonderful and extremely helpful. More
by sharlinrazinia
Employees Worked With
Mike DiMaria, Jerson Escalante
February 26, 2019
Super Service with a Smile! Dealing with Smithtown VW service centre couldn't be easier. I can schedule my appointment online, get a confirmation and even I indicate if I will be Dealing with Smithtown VW service centre couldn't be easier. I can schedule my appointment online, get a confirmation and even I indicate if I will be waiting or need a ride. The waiting area is clean and comfortable. WiFi makes it a cinch to work while I wait. My service rep explained what was being done and broke down the costs ahead of time. I waited upstairs in the lounge and my car was ready as promised in about 90 minutes. All in all a very easy and quick process from scheduling to driving away. and they even provide a complimentary carwash certificate. I highly recommend this center.. More
by snaptooit
Employees Worked With
Service department
