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Smithtown Volkswagen
St James, NY
2,194 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,194 reviews
September 03, 2019
Another new VW Third new VW from Smithtown VW. Easy to work with, fair pricing, friendly salesmen. Only real complaint is parking for customers is somewhat limited a Third new VW from Smithtown VW. Easy to work with, fair pricing, friendly salesmen. Only real complaint is parking for customers is somewhat limited and not very user friendly. More
by FIRSTCPU
Verified CustomerEmployees Worked With
Chris., Mike DiMaria
September 03, 2019
The best customer service ever! I went to another repair shop and they told me they couldn’t help me even though I had an appointment. My son called Smithtown volkswage and they said I went to another repair shop and they told me they couldn’t help me even though I had an appointment. My son called Smithtown volkswage and they said they would try to fit me in. Not only did they fit me in, they repaired an exhaust problem and told me it was covered by the service contract. They also did an oil change and an inspection. Not only that, they stayed late to finish the job. Tom and his service staff are the best! I highly recommend them. More
by LENORESROGERS
Employees Worked With
Tom Baldassare
September 03, 2019
Prompt service and excellent courtesy ,Professional staff and knowledgeable service department, I always know the job is done correctly and I don’t have to go back ,Professional staff and knowledgeable service department, I always know the job is done correctly and I don’t have to go back More
by buckrubs
Employees Worked With
Tom Baldassare
August 30, 2019
Wonderful Tom, Danielle and Nala are truly exceptional! That's why i keep coming back to VW because of the service department. They're the best Tom, Danielle and Nala are truly exceptional! That's why i keep coming back to VW because of the service department. They're the best More
by RUBEYTOOS
Employees Worked With
August 29, 2019
Great Service Great service for my routine oil change! They had me in and out in a shirt amount of time! Good attention to details, and always very courteous! Great service for my routine oil change! They had me in and out in a shirt amount of time! Good attention to details, and always very courteous! More
by dshanian
Employees Worked With
Aaron Klauschke
August 29, 2019
Courteous prompt and professional The entire experience has been great from my salesman to o the service department this is my second service VW from this dealership for that reason The entire experience has been great from my salesman to o the service department this is my second service VW from this dealership for that reason More
by CBKUCHARS
August 29, 2019
Renewing my Lease Getting off to a rocky start unsure about renewing my car lease months in advance, (my lease was up in October and I got in a new car at the end of Ju Getting off to a rocky start unsure about renewing my car lease months in advance, (my lease was up in October and I got in a new car at the end of July). The Gentleman that helped me Aaron Klauschke was very helpful and made sure I transitioned smoothly into a 2019 Tiguan SE. I previously drove a 2017 Tiguan. More
by ccorrao90
Employees Worked With
Tom Baldassare, Aaron Klauschke
August 28, 2019
Very positive and pleasant My rep was informative and well versed in your product. Very pleasant and helped me choose the tires I purchased for the ride I like. I even got a r My rep was informative and well versed in your product. Very pleasant and helped me choose the tires I purchased for the ride I like. I even got a ride home so I did not have to wait, please take a moment to compliment Hart, More
by Lmfrenna
Employees Worked With
Don’t know
August 27, 2019
Excellent service. Very satisfied with the results. The gentleman that helped me did a wonderful job. I appreciated his assistance. The work was done as quickly as possible. I would definitely recommend The gentleman that helped me did a wonderful job. I appreciated his assistance. The work was done as quickly as possible. I would definitely recommend this dealership to friends and family. More
by CATHYPOXON
Employees Worked With
Thomas Wilde
August 27, 2019
Happy Customer! Purchased a pre-owned 2017 Tiguan- excellent experience, no pressure, very patient, customer focused, stayed within my budget, Bob Ribaudo made it hap Purchased a pre-owned 2017 Tiguan- excellent experience, no pressure, very patient, customer focused, stayed within my budget, Bob Ribaudo made it happen!!!! Thank you!!!! :) More
by Sweetheart Deal
