Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,196 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,196 reviews
October 23, 2019
Oil change/get ready for long trip Volkswagon did a good job and I feel confident my trip to Florida will go smoothly at least the driving part. The free car wash was appreciated. Volkswagon did a good job and I feel confident my trip to Florida will go smoothly at least the driving part. The free car wash was appreciated. More
by MELPUR1624
Verified CustomerEmployees Worked With
Nicole Miller
October 23, 2019
Customer service Great, friendly, fast customer service during oil change with person actually helping, checking in and out; others ignore, don’t greet or make eye con Great, friendly, fast customer service during oil change with person actually helping, checking in and out; others ignore, don’t greet or make eye contact More
by eva32100
October 22, 2019
Howie!!!! When it comes time for a new car in our family..... Will go out and try out some of the cars that are out. But in the end, we get our cars from Howie When it comes time for a new car in our family..... Will go out and try out some of the cars that are out. But in the end, we get our cars from Howie (Howard), Your incredible salesman at Smithtown Volkswagen. More
by Annette Salerno
Employees Worked With
Shocked that Howard Feinman name Is not listed there! Since we bought three leased cars from him over the years.
October 21, 2019
Great service Compared to other dealers I’ve been to, Smithtown is always a pleasure. It’s actually not the closest VW dealer to my house, but I make the trip anywa Compared to other dealers I’ve been to, Smithtown is always a pleasure. It’s actually not the closest VW dealer to my house, but I make the trip anyway. Whenever I have to wait for my car, it’s done in a timely manner. And everyone I deal with is always friendly and courteous and professional. More
by edga
Employees Worked With
Sorry- can’t remember
October 21, 2019
Exemplary service My car was completed at the promised time. Friendly and helpful service staff. And a special thank you for dropping me off at work and picking me up w My car was completed at the promised time. Friendly and helpful service staff. And a special thank you for dropping me off at work and picking me up when the car was done. What a wonderful perk!! I was able to pick up my car—and it was ready for me— so I was able to do this on my lunch half-hour. And with a few minutes to spare! I highly recommend Smithtown VW from sales to service. Always a great experience. Oh, my coworkers were jealous of my treatment btw😊 More
by allyfaber
Employees Worked With
Nala
October 20, 2019
Great dealer Aaron was very knowledgeable and help with all my needs and the finance lady was great as well. The sale manager help with getting me a better APR rat Aaron was very knowledgeable and help with all my needs and the finance lady was great as well. The sale manager help with getting me a better APR rate with the vehicle. I came from CT to by my car and they really took great care of me. More
by ZIGGI~CAM
Employees Worked With
Aaron Klauschke
October 18, 2019
outstanding customer service Even if a volkswagen isnt on your radar give this dealership a try. Super knowledgeable and quickly got us exactly what we wanted. thank you sal and m Even if a volkswagen isnt on your radar give this dealership a try. Super knowledgeable and quickly got us exactly what we wanted. thank you sal and mike! More
by serina5725
October 16, 2019
Quality service I dropped the car for an 80000 service. The work was completed in a timely manner and was high quality. The 'bucking' I spoke with the service repre I dropped the car for an 80000 service. The work was completed in a timely manner and was high quality. The 'bucking' I spoke with the service representative about is gone. More
by Caarcieri
Employees Worked With
Nicole Miller
October 15, 2019
They were very good I needed an oil change and tire rotation. They did it in the time frame that they said. They also advised me on what needed to be done soon . They w I needed an oil change and tire rotation. They did it in the time frame that they said. They also advised me on what needed to be done soon . They were very professional. More
by mybeautydea
Employees Worked With
I worked with Tom in service. He was very good.
October 15, 2019
great service All and all I have been using this dealer for service since 2010 ... I am happy with the service they provide and would say they are the best in the a All and all I have been using this dealer for service since 2010 ... I am happy with the service they provide and would say they are the best in the area as far as customer service for VW. While other service departments play the game with prices Smithtown is straight forward and direct when something is needed. More
by sksoler
Employees Worked With
service department
