Smithtown Volkswagen

I dealt with the sales rep for 2 hours and got the price I want however, the finance guy never showed me the car price and forgot (or purposefully since he hiked up the purchase price) to hand me the bill o I want however, the finance guy never showed me the car price and forgot (or purposefully since he hiked up the purchase price) to hand me the bill of sales copy. I have called back and left messages a couple of times however, never received call back from him. When I picked up the car, I found couple of dings and scratches in the front and side. I told about them to finance person since sales rep was busy; and he gave me a slip about where the dings are and told me the service dept will call me in few days. It's been over 2 weeks and I never got the call. Also, sales rep told me that he is going to call me to give me some of the promotional items and of course he never contacted me except to ask me if I have a car key for other car that I test drove. Overall, no aftercare nor customer service. Non at all. More

We worked with Sal D as we always have. He put me in yet again, a car I feel both safe and good in all around. He is kind-hearted, honest and always has the best interest of his clients in He put me in yet again, a car I feel both safe and good in all around. He is kind-hearted, honest and always has the best interest of his clients in mind. He has kept the family with VW for our last 3 vehicles and we will continue for as long as service and quality continues strong! More

Great service as always. The team always takes care of me and my needs even for simple oil changes The team always takes care of me and my needs even for simple oil changes More

great service they got me in and out oil change I will go back thanks you go back thanks you More

Excellent service as always-my service representative Jasmine was very helpful - thank you for your help Jasmine was very helpful - thank you for your help More

What a pleasant experience I had purchasing a Tiguan. Nicky and Jacob were very helpful and knowledgeable. I highly recommend this dealership. Nicky and Jacob were very helpful and knowledgeable. I highly recommend this dealership. More

Went in without an appointment and they took me right away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit an away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit and I really appreciated her help. More

I really really appreciate how well Noah considered my needs and he was also very very professional. But most important to me was how we tried to understand my situation. He really looked after me and I a needs and he was also very very professional. But most important to me was how we tried to understand my situation. He really looked after me and I appreciate very much his knowledge of the business, what he does there but more importantly to me the concern he has for the customers that go to Smithtown volkswagen. He was excellent and made that experience very very pleasant. More

Scott and Noah were extremely helpful in diagnosing and fixing the issue in my car. All was done in a timely manner and done right the first time. Can not say anything negative about my experience here. fixing the issue in my car. All was done in a timely manner and done right the first time. Can not say anything negative about my experience here. I’ll definitely return More

It’s always a pleasure working with Noah, he’s extremely knowledgeable and professional get this man a raise please. knowledgeable and professional get this man a raise please. More