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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
Verified Customer
May 04, 2025
Bart in sales was perfect, the point and no xx. John in finance made it as smooth as possible… I would absolutely buy again and recommend to friends and family. John in finance made it as smooth as possible… I would absolutely buy again and recommend to friends and family. More
by MICHAELCOHAN
Employees Worked With
BART
April 30, 2025
I brought my car in for an issue with the travel assist. I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the ca I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the car and told it will cost over $4000. As I went back and forth with the worker I eventually asked about the warranty as I was told nothing was covered. The worker insisted my car was a 2020. It’s a 2022. All the info provided to me was wrong. I had to provide my vin where the worker finally realized they mixed up the car. The response was your cars ready to be picked up. They fixed the travel assist. No charge. This experience does not give me faith in this dealership. More
by ed15h
Employees Worked With
Female worker
April 29, 2025
Very unhappy with my experience. They apply a ton of pressure, to the point of feeling uncomfortable. They also misrepresented costs regarding down payment and monthly payments. Avoi They apply a ton of pressure, to the point of feeling uncomfortable. They also misrepresented costs regarding down payment and monthly payments. Avoid at all costs, I would give zero stars if I could. More
by slowens
Employees Worked With
Brandon O'Neil
April 29, 2025
Christopher was excellent my insurance didn’t start till the following day. I couldn’t drive the car same day purchase. Christopher brought the car all the way to my residence, in the Bronx! Shout out to h the following day. I couldn’t drive the car same day purchase. Christopher brought the car all the way to my residence, in the Bronx! Shout out to him More
by craigthompson724
Employees Worked With
Christopher W Hart
April 19, 2025
VW of Smithtown service Dept. always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant con always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant contact throughout my service appointment. Highly recommend! More
by Hunchback65
Employees Worked With
