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Smithtown Toyota
Smithtown, NY
1,145 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,145 reviews
October 15, 2023
Excellent help from Louis Bilous. Thanks so much! Will definitely recommend you to anyone looking for a Toyota Thanks so much! Will definitely recommend you to anyone looking for a Toyota More
by captchris38
Employees Worked With
October 03, 2023
Went in for an oil change, came out with a broken hood latch and broken hood cable. Had to go to another dealership to have it fixed since Smithtown Toyota told me that a car hood latched only with the em latch and broken hood cable. Had to go to another dealership to have it fixed since Smithtown Toyota told me that a car hood latched only with the emergency hook was safe to drive and wouldn't be able to see me for almost a week. Both the Service Department and the Customer Relations department contacted me following this incident. Both said the hatch breaking was due to 'wear and tear' and that the cable was not broken (even though neither had seen the car in person before the repair was completed). I was offered a free oil change...less than 10% monetary value of the repair bill I just paid. Also, why would I return for an oil change when an oil change was the reason I suddenly had a huge repair? More
by JKendrot
Employees Worked With
Service Department Lead & Customer Relations department
September 30, 2023
Just bought a 2023 Prius Prime from Lou Bilous at Smithtown Toyota. He is extremely knowledgeable about this car and was very kind and considerate of our needs. I would highly recommend him. Smithtown Toyota. He is extremely knowledgeable about this car and was very kind and considerate of our needs. I would highly recommend him. More
by purplebosc
Employees Worked With
September 23, 2023
We bought 7 cars from Lou Bilous at Smithtown Toyota. He has a unique way of explaining a car,how it works,how it benefits the customer. His laid back personality gives one assurance that nothing is impo He has a unique way of explaining a car,how it works,how it benefits the customer. His laid back personality gives one assurance that nothing is impossible. He gives tips and techniques. He is smart and knowledgeable,and works with a staff that respects him and facilitates whatever he thinks best. A gentlemen,a salesman,a car expert, he makes the most difficult task easy. I will continue to buy from mr. Bilous and Smithtown. Best value,impeccable service. More
by Cavalier4747
Employees Worked With
September 22, 2023
Friendly service and knowledgeable salesman Dave made our purchase of a Highlander a great experience. purchase of a Highlander a great experience. More
by Kondenar
September 13, 2023
I just leased my fifth Toyota Camry from Lou Bilous. It is always a pleasure to deal with Lou. Super nice guy, very knowledgeable and always honest. I wouldn't go anywhere else. Thank again Lou!! It is always a pleasure to deal with Lou. Super nice guy, very knowledgeable and always honest. I wouldn't go anywhere else. Thank again Lou!! More
by patty
Employees Worked With
September 06, 2023
I know I can always trust Smithtown Toyota when looking for a vehicle. I have been to other dealerships and they give me the hard sell and it’s always ridiculous numbers they throw out. I just purchased my for a vehicle. I have been to other dealerships and they give me the hard sell and it’s always ridiculous numbers they throw out. I just purchased my 3rd vehicle from Smithtown Toyota yesterday. I was met by Lou Bilous as soon as I walked in and he was great! He was able to get me into an even better vehicle than I expected and within our budget! He explained everything, answered all my questions, and I left the same day with my new car!! It should really speak volumes when someone comes back for their 3rd vehicle to the same dealership. Everyone here has always been wonderful. I could not be happier with my experience, and I will continue to recommend Smithtown Toyota and Lou Bilous to all my friends!! Thank you for the amazing service and getting me into this gorgeous new vehicle!! More
by sohappy4009
Employees Worked With
September 03, 2023
Purchase went smoothly. Everone in the dealership was friendly and down to earth. Tim Matthews was a pleasure to work with. He's really knowledgeable and kept me calm throug Everone in the dealership was friendly and down to earth. Tim Matthews was a pleasure to work with. He's really knowledgeable and kept me calm through a stressful experience. More
by LT
August 18, 2023
My sales rep was David Sung. He was very thorough, patient and spent as much time as was needed to explain the workings of the Rav 4 Prime. He was very thorough, patient and spent as much time as was needed to explain the workings of the Rav 4 Prime. More
by MGrav79298
Employees Worked With
David Sung
August 11, 2023
I met Lou Bilous as I wanted to test drive the new 2023 Prius Prime. Lou is an affable, jovial, no pressure salesman and made the my purchase experience seamless and smooth. I love my new 2023 Prius Prim Prius Prime. Lou is an affable, jovial, no pressure salesman and made the my purchase experience seamless and smooth. I love my new 2023 Prius Prime and Lou sat with me and took ample time to walk me through the new features of the car. Thank you so much Lou, John and Craig for your help in landing this new car! More
by MARKCHROPUFKA
