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Smithtown Toyota

Smithtown, NY

4.8
1,144 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,144 reviews

February 06, 2024

Looked in lot to find a vehicle i wanted, found what i wanted and went inside dealership. I met salesman Louis M Bilous and told him the vehicle i want and he proceeded to help me. More

by BSCHWALBACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Smithtown Toyota responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Louis helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 03, 2024

Just leased my second Highlander from Mike. Terrific experience all around. Enjoying my new car. More

by Mike P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivas
Feb 06, 2024 -

Smithtown Toyota responded

Mike, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Smithtown Toyota! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 02, 2024

Just purchased a 2024 Toyota Venza. The General Sales Manager, Lance Farley, introduced us to Louis Bilous who was our sales representative and the sale was finalized by Craig Miller, More

by dsedward128
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Farley and Craig Miller
Feb 05, 2024 -

Smithtown Toyota responded

I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Smithtown Toyota. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 31, 2024

David is an absolute gem. He made the car shopping process so easy and educational. He took his time to explain everything and break down all the pricing. He sat with me to go More

by Alyssamdark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Sung
Feb 02, 2024 -

Smithtown Toyota responded

Thank you for taking the time to write about your experience with us, Alyssa! At Smithtown Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy David was able to exceed your expectations. Don't hesitate to contact me if there is anything else we can do for you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 29, 2024

I couldn't be happier with Smithtown - great car, great, price, great service, easy purchase process and great continuing car care! Trish and everyone on the team that I interacted with were great! More

by harring46a
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 21, 2024

We were so pleased with our salesman, Louis Bilous, for making our shopping experience so pleasant and stress free. He recommended a RAV4 which was comparable to the size vehicle I currently drive. We wer More

by baronsteven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Smithtown Toyota responded

Baron, thank you for taking the time to share your feedback regarding your experience at Smithtown Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 16, 2024

Lou always come through for us and finds us the perfect Toyota at the right price More

by dave - Hauppauge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Smithtown Toyota responded

Thank you for leaving us this review, Dave. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 08, 2024

My salesperson Trish Shea was amazing. She was professional and knowledgeable. I would recommend her. More

by Lp718
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aman Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Smithtown Toyota responded

Thank you for taking the time to write this review. Trish’s sales excellence is always consistent, and I’m glad your experience with her supports that. I hope to see you back again soon. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 02, 2024

Felt comfortable from the minute we walked through the door. Louis Bilous was kind and helpful. Found the perfect truck and he made sure we left knowing the truck inside and outz1 10/10! More

by Mcfeeney614
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Smithtown Toyota responded

Thank you for leaving us this review. I am very happy to hear that Louis could help get you set up with the perfect new truck. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 22, 2023

Customer friendly experience. Focused attention. Excellent deal. Salesman and finance answered all my questions and ensured I was comfortable with the deal. More

by Jkkl1928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Smithtown Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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