Back

Smithtown Toyota

Smithtown, NY

4.8
1,144 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
Contact Dealership

360 Middle Country Rd

Smithtown, NY

11787

Directions

By Type

Showing 1,144 reviews

March 29, 2024

Knowledgeable, helpful, worked hard to find the car that fit my needs and my finances More

by Kathie.diehl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : G Rivas
Apr 02, 2024 -

Smithtown Toyota responded

Thank you for leaving us this great review, Kathie! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 27, 2024

Pure rip off! 500$+ for changing tires and 2 TPMS Reprogramming sensor for 170$ Ridiculous up charges! Deserve “stealership” name. More

by Val K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Murray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Smithtown Toyota responded

I am sorry to hear that you were so dissatisfied with your recent service experience. When you initially came in, you were quoted $105 for mounting and balancing a set of 4 tires that you provided. When the technician began removing the original tires, he found that two of the valves were seized. Because the valves on the sensors were seized, the tires could not be swapped without replacing and programming the sensors. The final total for the 4-tire mounting and balancing that you originally came in for, as well as parts and labor for replacing and programming two sensors came to $446.94 plus sales tax. I would be glad to discuss your service bill in further detail. Please reach out to me directly if you have any questions or concerns. Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 26, 2024

Sean Miller at Smithtown Toyota provided a commendable service during my recent preowned car purchase. His professionalism and helpful demeanor made the process smooth and enjoyable. I appreciate his assi More

by lf197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Miller
Mar 28, 2024 -

Smithtown Toyota responded

Thank you for leaving us this review. I am very happy to hear that we could help get you set up with the perfect car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 26, 2024

Tim Payton & Diego Rivas were very courteous and professional with the process. Addressed all of my concerns. Would highly recommend this dealership. More

by fdior
Recommend Dealer
Yes
Employees Worked With
Diego Rivas, Tim Payton
Mar 28, 2024 -

Smithtown Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 23, 2024

Great experience with my car purchase. Brad Reda, Tom Matthews & Diego Rivas were very courteous and professional with the process. Addressed all of my concerns. Would highly recommend thi More

by Sesmyth55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Reda, Diego Rivas
Mar 26, 2024 -

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 18, 2024

This dealership was fantastic. My salesperson Trish was extremely professional and friendly. I never felt that I was dealing with a salesperson - which I guess is the way its sup More

by jmohara07
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Smithtown Toyota responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer who comes to our dealership. I'm happy to see that your visit reflects these values and that Trish assisted you in such a detailed and customized manner. Give me a call if you have any further questions! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 12, 2024

Sean Murray was courteous and professional in my dealings with him. He helped me and my son find a car that was all my son could ask for, and within my budget. There was no pressure and the experience overal More

by eddie.cairnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Smithtown Toyota responded

Congratulations on your recent purchase, Eddie! At Smithtown Toyota, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 22, 2024

We just leased a Corolla Cross from Lou. 3 years ago we had leased a Rav 4 from him. Both times were great experiences. Highly recommend Lou and this dealership. More

by dsalto
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Smithtown Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 13, 2024

Most respected and professional dealership around. A worthwhile and pleasant vehicle purchasing experience. I felt comfortable through the whole buying process. I trust them 100% More

by calogerobroo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 09, 2024

Just bought my second Rav4 from Lou. Great experience, super easy process. Lou was very helpful to get me a new Rav fast after my car accident. Will be back again! More

by Lmuty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivas
Feb 13, 2024 -

Smithtown Toyota responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

...
6
...