Smithtown Toyota

I was pleasantly surprised with the honesty, professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones that not only have the loyalty program but they have the coupons online for maintenance and repairs. Therefore, if you want to continue maintaining your vehicle passed the 2 year free maintenance program then Smithtown Toyota is the only dealership where you can afford to do that. Mike (Who everyone refers to as Big Mike) was very kind, honest and knowledgeable with multiple vehicles to compare to the vehicle that I originally intended to purchase. He said let’s test drive another vehicle that you might like better. Surprisingly, I fell in love with the Venza, which I Initially wanted to purchase the RAV4. He did not at any time pressure or push the purchase of the vehicle. I stayed in contact with him via text and I was able to get him everything he needed via email. When I arrived to pick up the car and do the final paperwork, I didn’t need to bring anything with me other than the certified check for my down payment. The car buying process was very simple at Smithtown Toyota. When I was doing the final paperwork with the financial department with Rocky I felt like he was my own family member that was helping me through the process. He explained to me that there are some programs that are not necessarily needed to sign up for and guided me to the two important ones which was the extended warranty and the tire and wheel warranty program which surprisingly added only a small amount to my monthly payments. He said when the interest rates go down, he will give me a call and help with refinancing the car to lower the monthly payments. This is one dealership where you don’t need someone to sit down with you during the final paperwork process because they will not sell you something that you’re not going to need. I want to compare my experience of purchasing a car from Smithtown Toyota to a purchase from a competitor Toyota dealership. I don’t want to name the competitor Toyota dealership because I don’t want to give a negative review of them because they have very kind people that work in the service department. Back in 2017 I purchased a 2018 RAV4. It was a similar experience when I test drove the vehicle that I ended up loving. The sales department was very nice and very helpful. However, when it came time to do the paperwork with the financial department, they tried to sell me every single program that they offered which I later regretted signing up for some of those programs that I didn’t need. I highly recommend Smithtown Toyota to purchase your vehicle because they are the only ones that will give you the most savings on maintaining your vehicle passed the 2 year free Maintenance service, They won’t push or pressure the purchase of a vehicle when test driving the models and they won’t pressure you to sign up for additional programs during the final paperwork process at the end. More

So when you contact the dealership about issues AFTER you pay them, they're suddenly a ghost. No amount of emails/calls will make these people help you with paperwork/financials after they get their chunk of pay them, they're suddenly a ghost. No amount of emails/calls will make these people help you with paperwork/financials after they get their chunk of change. Awful. Trish was so receptive in the process of her selling me a vehicle. After the fact, I guess she started screening calls and emails. Such a disgusting practice- her and the other managers at Smithtown Toyota. They obviously only care until the payment clears. More

Wonderful Experience! !! We were so dejected when we left another dealership. Coming here to Smithtown Toyota was a refreshing breath of fresh air!! Got EXACTLY what we wa !! We were so dejected when we left another dealership. Coming here to Smithtown Toyota was a refreshing breath of fresh air!! Got EXACTLY what we wanted much cheaper. The entire staff were friendly and helpful!! Thanks Smithtown Toyota!!! Will recommend you to ALL family and friends!! More

At the meeting with Sean Miller, he was very personable. He put our needs above his own and put me into the right truck that I was looking for. I’m very thankful that he was my salesman and look forward to He put our needs above his own and put me into the right truck that I was looking for. I’m very thankful that he was my salesman and look forward to buying our next cars from him. Linda M More

Sean Miller at Smithtown Toyota is great! He’s very responsive and will get you the right answer. I recently purchased a car out of state and Sean was helpful through the process He’s very responsive and will get you the right answer. I recently purchased a car out of state and Sean was helpful through the process More

Lou B is an excellent sales person. Dealer and service department are great! Highly recommended! Dealer and service department are great! Highly recommended! More

Thanks to them for fast and quality service. sean miller is the best !!! I will definitely recommend my friend to cooperate with them. Thanks Sean Miller again!!!! sean miller is the best !!! I will definitely recommend my friend to cooperate with them. Thanks Sean Miller again!!!! More

True professional. Made me feel comfortable and also let me know what he could do. He didn't promise the world and not deliver. Refreshing to know what I needed and Made me feel comfortable and also let me know what he could do. He didn't promise the world and not deliver. Refreshing to know what I needed and easier to let him know what I can do He also worked hard with John in finance ti get me in the car. More

I had good experiences at this dealership except for David bc he yelled at my mom David bc he yelled at my mom More

Sean was excellent to work with. No pressure- explained every step clearly and professionally. 5 days later when we decided to purchase a SUV he went thru the numbers and did not try No pressure- explained every step clearly and professionally. 5 days later when we decided to purchase a SUV he went thru the numbers and did not try pressure us on any extras. Would highly recommend him. Thank you Sean. Dan M. More