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Smithtown Toyota

Smithtown, NY

4.8
1,144 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,144 reviews

June 18, 2024

I've been a customer at this dealership for years. Just leased my 4th vehicle from them and now my daughter just bought her first car from them. Service is always great & our salesperson, Mike Bourne, More

by Danielle K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Smithtown Toyota responded

Thank you, Danielle, for your continued loyalty to Smithtown Toyota over the years and for choosing us for your recent lease and your daughter's first car purchase. We're thrilled to hear that you had a great experience with Mike, and we truly appreciate your kind words about our service. We look forward to welcoming you and your family back in the future! Sincerely, David Bartoli | dbartoli@smithtowntoyota.com | (631) 724-3100 ext. 220

June 15, 2024

Just purchased a Rav 4 from Mike. He was wonderful.. Explained every necessary detail. Wasn't pushy. Helped me set up all the technology. was extremely patient and most importantly v More

by MJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Smithtown Toyota responded

Thank you, MJ, for choosing Smithtown Toyota and for leaving such a positive review about your experience purchasing a Rav 4 with Mike. We appreciate your feedback and are thrilled to hear that Mike provided exceptional service by explaining details, assisting with technology setup, and being patient and kind. We look forward to welcoming you back in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

June 15, 2024

Lou bilous was our salesman and he was absolutely amazing with us he went out of his way for us so much that’s something you don’t see any more with salesmen but he did and I’m so great full. More

by APRIL G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Smithtown Toyota responded

Thank you for taking the time to share your positive experience, April! We are thrilled to hear that Lou provided you with amazing service. At Smithtown Toyota, we strive to go above and beyond for our customers. Please feel free to visit us again in the future and share your experience with others. We appreciate your feedback! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

June 08, 2024

Jessica Medina who currently works in the service department at “Smithtown Toyota” who really is S.C. Auto Corp is horrible at customer service. She needs to be properly trained on how to talk to cus More

by anngoldjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larisa Racenis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Medina , Tania Hernandez
Jun 12, 2024 -

Smithtown Toyota responded

Thank you for sharing your feedback with us. Please reach out to me directly so I can address your specific concerns and work towards a resolution. Your input is valuable to us at Smithtown Toyota, and we strive to ensure the best service for our customers. Thank you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 29, 2024

Louis Bilous and Theresa have always been a great help, always keeping an eye out for the vehicle that fits my needs. There a valued team to Smithtown Toyota. More

by dq1530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larisa Racenis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa
May 31, 2024 -

Smithtown Toyota responded

Thank you for the kind words, Louis and Theresa are truly valued members of the Smithtown Toyota team. We're thrilled to hear that they were able to assist you in finding the perfect vehicle to meet your needs. We appreciate your support and look forward to serving you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 13, 2024

Randy G and the finance guys at Smithtown Toyota were professional, honest and efficient. Appreciate the straight-forward pricing and hassle-free experience. Highly recommended. More

by ducky664
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Gonzalez
May 15, 2024 -

Smithtown Toyota responded

Thank you for your kind words! We're delighted to hear that Randy and our finance team provided you with a professional and honest experience. We appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Smithtown Toyota! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 03, 2024

This is my third Highlander XLE lease with David Sung. He is the only salesperson at Smithtown Toyota that I will work with. David Sung is thorough, knowledgeable, patient and caring person I have ever More

by Lorraine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Sung
May 07, 2024 -

Smithtown Toyota responded

Lorraine, thank you so much for the wonderful review of your experience at Smithtown Toyota. David is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 27, 2024

Lou Bilous and Diego Rivas were both extremely helpful and made the whole experience as easy and painless as possible. Lou was particularly detailed in his explanation of all of my cars features. And ne More

by breilly4783
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Smithtown Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 07, 2024

We had the pleasure to work with David Sung, our salesperson and Diego Rivas, our finance manager who were both patient, thorough, knowledgeable and caring. We also worked with the insurance women More

by “That woman”
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Rivas, David Sung
Apr 09, 2024 -

Smithtown Toyota responded

I cannot thank you enough for your wonderful review of Smithtown Toyota and for your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 31, 2024

Tim provided excellent and friendly help and worked with us to get a deal within our budget! All the staff were helpful and got us in our new car quickly! More

by E Charumaneeroj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Payton
Apr 02, 2024 -

Smithtown Toyota responded

Congratulations on your recent purchase! At Smithtown Toyota, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact me if you need assistance with anything else! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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