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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

January 26, 2021

Both Armando and Sean were exemplary in helping me with the purchase of a 2019 Avalon. The entire transaction from the initial test drive to walking out the door with keys and registration in hand were han More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Gallego, Sean Dietz
Jan 27, 2021 -

Smithtown Toyota responded

Chris, we can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 25, 2021

This is my 3rd lease with Smithtown Toyota, and my first time dealing with Lou. He made the car buying experience enjoyable, was extremely friendly, energetic and I would recommend his service to anyone in More

by K.soc54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aman Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 24, 2021

I just leased a new Camry from Jill at Smithtown Toyota, and I couldn't have been happier with my service. She was extremely professional, kind and courteous throughout the process. She went above and bey More

by lkosar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jillian Arthus
Jan 26, 2021 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 21, 2021

This is my first time purchasing a Toyota. Sean made me feel like family, no games, transparent and the process was too smooth. I will be referring all family and friends to Smithtown Toyota! More

by JeffM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
Jan 21, 2021 -

Smithtown Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 19, 2021

I’ve been putting off going to the dealer for a long time bc I had a bad experience with my gf at a Hyundai dealership(she was getting a new car). If I would’ve know how smoothly and easy it was to deal with More

by Mattyacks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Smithtown Toyota responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 19, 2021

Mike Bourne, Craig Miller and the Smithtown Toyota team were top notch in helping me with my new 2021 Tundra purchase. I went in with a plan in mind and Mike was able to hear me out and offer some options. More

by CPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Miller
Jan 19, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 19, 2021

The whole experience at Smithtown Toyota was awesome from start to finish! Eveyone was super friendly and helpful. Lou was exceptional and extremely knowledgeable. We were very comfortable and felt we were i More

by lklj1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 18, 2021

Experience at the dealership was mostly great, except with the finance dept. Just keep calculator handy and double check everything said, especially with extended warranty. Their intention is to take mon More

by Manu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Karakasians
Jan 19, 2021 -

Smithtown Toyota responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 18, 2021

I am the original owner of a 1995 Suburban and it was time to consider a new vehicle. When I arrived at Smithtown Toyota and asked to look at a Sequoia Tim Payton greeted me with a warm smile and open More

by delightlabrador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Payton, Sean Dietz
Jan 19, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 17, 2021

Outstanding customer service!! The entire sales team at Smithtown Toyota is the very best I've experienced. All are helpful, easy to deal with and straightfoward. Toyota quality and value can't be beat and More

by Daniel Danzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Smithtown Toyota responded

Hello Daniel, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Lou was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

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