Smithtown Toyota

From the time I entered Smithtown Toyota to the delivery of my vehicle, Tom was amazing! He worked with me to find the right car and the exact one I wanted. The entire process went so smooth. Highly recomme of my vehicle, Tom was amazing! He worked with me to find the right car and the exact one I wanted. The entire process went so smooth. Highly recommend! More

Lou and Diego were amazing. Both were honest and knowledgeable and I felt they understood my needs. Hassle free purchase and excellent customer service. I would highly recommend. knowledgeable and I felt they understood my needs. Hassle free purchase and excellent customer service. I would highly recommend. More

Jillian and Diego were super helpful and extremely knowledgable! I had an excellent experience and felt like they understood exactly what I needed in a car! knowledgable! I had an excellent experience and felt like they understood exactly what I needed in a car! More

My experience with the sales team was excellent; Tim Payton was a pleasure to work with. The service from Craig Miller in the Finance Department was an entirely different experience. I purchased a RA Payton was a pleasure to work with. The service from Craig Miller in the Finance Department was an entirely different experience. I purchased a RAV4 Prime and due to their scarcity at this time, I put down a deposit on January 16th for a vehicle that had not yet entered production. When I put down the deposit, I filled out a credit application to see if the dealer could get me a better deal than I could through my bank. I told Craig that I knew I could be a 2.99% interest rate through my bank and that he'd have to do better. He explained that my bank was one of the lenders they worked with and at the least they'd be able to finance the loan through my bank to get me the 2.99% rate. February 17th the car arrives at the dealer and Craig calls me the next day to schedule delivery for February 25th. Now it seems that Craig had done nothing with my credit application over the month he has it while I waited for the vehicle as the only financing option he presented me with was through Toyota at 4.94%! Meanwhile over the last month the rate through my bank had actually fallen to 2.89%. It seems Craig took no notes during our initial conversation and he has no recollection of our discussion about the interest rate - "Nothing was in the folder." It was at this point that I became furious and I chastised him for not taking any notes about our initial conversation. I got in an argument with Craig because he told me I could just refinance the vehicle in a few months to get the better rate through my bank and I had to explain to him that he was costing me more money in the short term because the interest rate was 2% higher. It took a couple of tries before this sunk into his head and to his credit he did take off $100 to mitigate the difference. He was apologetic and stated that he'd just transferred to the Toyota dealership from the group's Kia dealership and he wasn't used to how busy it is but that's still no excuse for his lack of follow through. At this point I had been in the dealership for almost 2 hours with my two young children, ages six and three, and it was past dinnertime and we'd run out of snacks. My plates had already been transferred to the RAV4 and I'd moved all of my stuff over as well. I felt compelled to sign to the terms presented to me as at that point as I just wanted to get out with the new vehicle and get my kids home and fed. I will be refinancing the vehicle as soon as possible and will avoid the internal finance department should I ever decide to purchase another vehicle from this dealer. More

Our experience at Smithtown Toyota was a very good one. We worked with Louis Bilous . Louis was very helpful and upbeat. He was willing to work out a deal that was mutually agreeable. We found everyone a We worked with Louis Bilous . Louis was very helpful and upbeat. He was willing to work out a deal that was mutually agreeable. We found everyone at the dealership pleasant and we would definitely both return at a later date and recommend the dealership and salesperson to someone else. More

Bought a used car. Trade in was fair. Rocky was a great salesperson and Sean Dietz was helpful and friendly. Drove away in 3 hours very satisfied. salesperson and Sean Dietz was helpful and friendly. Drove away in 3 hours very satisfied. More

Jillian Arthus was so patient and helpful. I looked at cars in November of 2020 and she kept in touch with me over the holidays. When I finally decided to trade in she showed me Camry and Rav4 as well as cars in November of 2020 and she kept in touch with me over the holidays. When I finally decided to trade in she showed me Camry and Rav4 as well as several colors of each.I have been a loyal Toyota customer since 1984 starting with a Corolla and 4 Camrys since.It is a great dealership!!Thanks again Jillian!!Great trade-in too! More

Buying was a seamless and user-friendly experience. Definitely one of the more pleasant car-buying experiences I've had. Working with Jillian was a pleasure. Definitely one of the more pleasant car-buying experiences I've had. Working with Jillian was a pleasure. More

Found a no hassle professional environment. We bought a 2021 Venza and had a great experience .All expectations met. This was our second vehicle bought at Smithtown Toyota, 2017 SRS Tacoma, and this latest 2021 Venza and had a great experience .All expectations met. This was our second vehicle bought at Smithtown Toyota, 2017 SRS Tacoma, and this latest experience was a home run. More

Worked with Louis and he was outstanding. Helped us with all of our needs. Listened to our needs and guided us besides all of this he gave us the beat price. Would definitely recommend him to all my friend all of our needs. Listened to our needs and guided us besides all of this he gave us the beat price. Would definitely recommend him to all my friends. Thank you Marc lustig More