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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

March 21, 2021

Louis was really friendly and knowledgeable. He helped me set up my car and connected my phone to it. Craig also helped us a lot and explained all the plans very well. More

by Yobata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 20, 2021

I just leased my third vehicle from Smithtown Toyota. I’ve always had a good experience with this dealership and tonight was no exception. My sales representative Louis Bilous was so knowledgeable and ve More

by Dorn7048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Soler and Craig Miller
Mar 22, 2021 -

Smithtown Toyota responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 20, 2021

My husband and I have now bought 6 cars from Sean Dietz over the years. Even though we have our choice of dealerships, Sean keeps us coming back to Smithtown Toyota. He is welcoming, knowledgeable, and tru More

by patty07
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dietz
Mar 22, 2021 -

Smithtown Toyota responded

Patty, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Smithtown Toyota! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 20, 2021

This is our 6th Toyota ( one bought, five leased) that we have owned and we will only deal with Lou Bilous. He is a pleasure to deal with and the most knowledgeable about Toyota’s. We live upstate NY and tra More

by Topcat1424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 18, 2021

Louis Bilous was an absolute gentleman to buy a new car from. He was extremely knowledgeable of the cars and features, he was not pushy at all and did not pressure us into a sale. He was honest about prici More

by gmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Smithtown Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 17, 2021

It was pleasure working with Lou Bilous for two cars of leasing (one was Highlander xle, the second one is Highlander Hybrid) in Smithtown Toyota. He is super patient to explain all questions we had, and p More

by yu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Payton
Mar 17, 2021 -

Smithtown Toyota responded

We appreciate the kind words, Yu. We look forward to seeing you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 17, 2021

Tim was such a pleasure to deal with! He kept his word on the deal my wife had corresponded via email. Tim helped me out of my lease from a different dealer. He exceeded our expectations of typical dealer ga More

by joes new truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Miller, Tim Payton
Mar 17, 2021 -

Smithtown Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 17, 2021

Tim was a pleasure to work with. He was true to his word. Tim made the dreaded dealer experience quite painless. The whole staff were very helpful as well. Tim has a client for life. More

by joes new truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Miller , Tim Payton
Mar 17, 2021 -

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 15, 2021

Good experience over all. Reason I gave four star showroom was ridiculously small this was my second time to walk in to purchase vehicle other than that they are just fine. More

by stallion155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sung
Mar 15, 2021 -

Smithtown Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 14, 2021

It was an absolute pleasure dealing with David. He was very knowledgeable about all the cars, and was not high pressure at all. He explained the advantages and disadvantages of both cars I was interested More

by rangerfan51
Recommend Dealer
Yes
Employees Worked With
miller,craig, David Sung
Mar 15, 2021 -

Smithtown Toyota responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from David and the rest of the Smithtown Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

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