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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

April 07, 2021

We have been dealing with Trish for several years and over 20+ years with Smithtown Toyota. Trish was always been a trusted partner when it comes to vehicles my family leases or purchases. She always re More

by Clifftv1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 06, 2021

We found that Jillian Arthus has a high measure of ethics she works by. She is a trustworthy, honorable, intellectual, affable, dependable, responsible, scrupulous individual. Jill’s devotion to the custom More

by Herm57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Arthus
Apr 07, 2021 -

Smithtown Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 02, 2021

Leased our 2021 Toyota Highlander - was a STRESS-FREE experience -- our finance manager John Ferranola was great -- Anthony explained ALL the Features of the Car More

by wink58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Desimone
Apr 05, 2021 -

Smithtown Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 01, 2021

I recently leased a Toyota Corolla from Smithtown Toyota. Had an excellent experience. The whole process was so smooth and stress-free. Mike and Sean were great! I would certainly recommend Smithtown Toyota. More

by J.Estrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dietz
Apr 02, 2021 -

Smithtown Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 01, 2021

We chose Smithtown Toyota for the great price and selection. When we got there we will add that they were extremely efficient and helpful. Wonderful sales representative - Mike Demera. He took the More

by gallagher and rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Miller
Apr 02, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 30, 2021

Sean was very helpful with finding me a Tacoma and is a great salesman! Absolutely the best on Long Island! Highly recommend him and Trisha Shea! I had a great experience with the both of them and they tru More

by Nick G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dietz
Mar 31, 2021 -

Smithtown Toyota responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Sean and the rest of the Smithtown Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 30, 2021

Visited three Toyota dealers the week before. We wish we would have come directly to David, he is knowledgable and a pleasure to work with. More

by Michaeljudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Riva, David Sung
Mar 31, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 30, 2021

Always GREAT service at Smithtown Toyota! From the sales staff to the service department! We are repeat customers of this dealership- Our Sales Rep Louis Bilous was great the car we had wanted was hard to f More

by DKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 23, 2021

Lou is really great, always upbeat and smiling.... he was able to find the vehicle we wanted and delivered out new Toyota Tacoma Sport as promised! More

by Tacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Smithtown Toyota responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Lou and the rest of the Smithtown Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

March 21, 2021

Want the car buying process to go ridiculously smooth? Well David is your man. He’s extremely honest and knowledgeable on cars! Take it from me, a car enthusiast. Diego was also great in getting the finan More

by smithn28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego , David Sung
Mar 22, 2021 -

Smithtown Toyota responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

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