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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

October 30, 2021

Pleasant experience for myself and my wife. Louis Bilous was great. He took his time to review all the features of the car as well as connect our phones to blue tooth. More

by dbartalis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Smithtown Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 29, 2021

Salesman Fritz was accomadating, friendly and knowledgeable. Just deducted a star because Smithtown Toyota is price fixing, charging $5,500 over MSRP the same as Sunrise Toyota and millennium Toy More

by piranha76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fritz Kahler
Nov 02, 2021 -

Smithtown Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 26, 2021

Had great experience with purchase of my RAV4. Everyone extremely professional and very helpful. Awesome!! More

by Garyfarleybp
Recommend Dealer
Yes
Employees Worked With
Greg Kaznocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Farley, GSM was extremely helpful and professional
Oct 28, 2021 -

Smithtown Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 23, 2021

The Smithtown Toyota sales department is wonderful. Lou Bilouis is an all around personable, trustworthy, and honest person. He puts the customer first and does all he can to find the right match for you! More

by AriB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 21, 2021

Trish made both myself and my wife feel very comfortable while at the same time being professional and knowledgeable. These are attributes that not everyone has . I would recommend Trish as well as this de More

by Sal78@verizon.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dietz
Oct 25, 2021 -

Smithtown Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

September 20, 2021

Salesman Mike Bourne explained all the new features of my new vehicle in detail so that I understand them all. More

by mariomba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Smithtown Toyota responded

Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 28, 2021

Anthony Desimone and Craig Miller were both professional and very friendly to us. We would recommend purchasing your new car from Smithtown Toyota. They did more for us than we expected. More

by rickf
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Desimone
Aug 31, 2021 -

Smithtown Toyota responded

Rick, we loved reading this review! Happy customers are our aim, and it appears Anthony and Craig really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 27, 2021

Just got a new Toyota Highlander had a good experience with our salesman Tim at Smithtown Toyota. Car came in and was prepped and waiting for us. Tim spent a good amount of time with my wife going over t More

by Dom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Payton
Aug 31, 2021 -

Smithtown Toyota responded

Hello Dom, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Tim was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 25, 2021

Great costumer service, look for Louis Bilous he’s great and very knowledgeable on what he does. Our purchase was fast!!! awesome experience. More

by Rosekyle13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Smithtown Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 24, 2021

Great dealership I have purchased several cars,trucks and suvs here and have recommended many friends and family that have been very satisfied. Tim Payton, Lance Farley and Sean Dietz are top notch More

by taco4h
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larisa Racenis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Farley, Tim Payton, Sean Dietz, Bill Elia
Aug 26, 2021 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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