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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

January 21, 2022

Outstanding salesman, Louis Bilous, helped me find the 2022 Toyota Highlander XLE I wanted to replace my 2020 Honda Pilot. Lou found the color I wanted and kept me updated on the date of delivery. Last ti More

by Mitch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Smithtown Toyota responded

We love hearing about customers that have a terrific experience at Smithtown Toyota. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 17, 2022

An honest Dealership is a pleasure to do business with at every level. The sales and support staff are extraordinary. I would recommend them highly to anyone looking for a Toyota, I have bought several in t More

by Cliff Lelonek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Smithtown Toyota responded

We cannot thank you enough for your wonderful review of Smithtown Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 17, 2022

This is the second Rav4 I bought from this dealership, upfront and honest. Lou Bilous was very patient with me and got me what I was looking for. Post sale of warranty could have gone a little smoother, More

by danrocketskates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Smithtown Toyota responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 09, 2022

Louis Bilous was exceptional from the time we first sat down with him through the time we left in our new vehicle. This was a purchase for my daughter and Lou really took the time to sit with her and expla More

by Windchill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Smithtown Toyota responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 09, 2022

Awesome experience from the beginning to the end, they were upfront and very thorough with me,all the questions I asked and all information given was great, This is a beautiful place and everyone in it wa More

by Purpleone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Gonzalez
Jan 11, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 05, 2022

Excellent service from Lance, Trisha and John. Very knowledgeable and helpful. Kind and receptive... Great More

by ravenous4news
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Farley
Jan 06, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 29, 2021

I worked with David Moshinsky at smithtown Toyota and had the best experience ever. I was looking for a 2021 rav 4 hybrid XLE with the weather package. I had another deal in place at another Toyota dealershi More

by Michaelmets123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moshinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 22, 2021

The salesman, Fritz Kahler, who helped me with my purchase of a new Camry was very professional and spent a lot of time answering questions a d guiding me through this experience. More

by Mjmonaghan1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz Kahler
Dec 27, 2021 -

Smithtown Toyota responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Fritz was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 18, 2021

Fritz provide us a lot of knowledge for our second car. He is patient with explaining all the details about the thing we need to learn. He is passionate with his job! Definitely recommend him to everyone w More

by Meng Hua
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz Kahler
Dec 20, 2021 -

Smithtown Toyota responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Fritz assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 16, 2021

Kept you informed throughout the sales process. Responded timely with inquiries via email, phone or even text. Never felt ignored or disregarded as felt at other Toyota dealership. I am from Que More

by sharlene_huggins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Desimone
Dec 20, 2021 -

Smithtown Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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