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Smithtown Toyota

Smithtown, NY

4.8
1,165 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,165 reviews

January 05, 2025

Randy was very professional and helpful with the purchase of my new RAV4. He kept me updated on the status of my new car as it was transported from port to the dealership. More

by Bruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Gonsalves
Jan 07, 2025 -

Smithtown Toyota responded

Thank you for your wonderful review, Bruce! We're thrilled to hear that Randy provided you with professional and helpful service during your purchase of the new RAV4. Keeping our customers informed is important to us, and we’re glad he did just that. We look forward to seeing you again at Smithtown Toyota! Enjoy your new RAV4! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 05, 2025

Picked up new 25 Camry, process from start to finish was so smooth.From the sales person Mike Demara and the F&I Manager Rocky. Even the managers Lance and Aman working with us on our trade. Terrific and e More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance and Aman
Jan 07, 2025 -

Smithtown Toyota responded

Thank you so much for your wonderful review, Joe! We're thrilled to hear that your experience with us at Smithtown Toyota was smooth and enjoyable while picking up your new 2025 Camry. It's great to know that Mike, Rocky, Lance, and Aman provided the support you needed and answered all your questions about the hybrid. We appreciate your feedback and look forward to seeing you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Jan 08, 2025 -

Joe responded

Thanks Lauren, great experience and the product terrific!!

January 04, 2025

Rob listened intently to my specific needs and financial window. He was very empathetic and was never pushy or condescending. He entered all my questions, was very patient with my indecision, and was very s More

by dbrauerpt7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smithtown Toyota responded

Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Rob at Smithtown Toyota. It’s great to know that he was able to listen to your needs and provide you with the support you were looking for. We truly appreciate your recommendation and look forward to helping you with your future car purchases. Don’t hesitate to visit us again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 03, 2025

Rob was very genuine and personable. He was accommodating and worked with us to get in the right car at the right price. More

by Allie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivas, Sam (insurance)
Jan 04, 2025 -

Smithtown Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with Rob at Smithtown Toyota. It’s our goal to help each customer find the perfect vehicle at the right price. We look forward to seeing you again for your future automotive needs! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 03, 2025

Rob was patient and knowledgeable. He provided a good product that was a fair value in today's market More

by john.ammirati737
Recommend Dealer
Yes
Employees Worked With
Rob Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Rob was patient and knowledgeable during your experience at Smithtown Toyota. Providing fair value and quality products is important to us, and we're glad that you found that with us. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 29, 2024

Lou was very helpful and professional and thoughtful. He answered all my questions and was very helpful in explaining how to operate the car! More

by stacyfagan19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Smithtown Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that Lou provided such helpful and professional service at Smithtown Toyota. It's great to know he was able to answer all your questions and explain how to operate your car effectively. We look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 19, 2024

The whole team was absolutely amazing. It was the most positive experience I have ever had buying a car. Louis M Bilous was thorough, patient, clear and extremely knowledgeable. Aman wa More

by ravicp1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivas
Dec 19, 2024 -

Smithtown Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Smithtown Toyota was the most positive car-buying journey you've ever had. It's great to know that Louis, Aman, and Diego provided you with thorough and helpful service. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

December 10, 2024

Lou was great working with. Very professional and obtained the exact vehicle I wanted. He kept me apprised of the status of my vehicle order. Highly recommend. More

by sal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Smithtown Toyota responded

Thank you, Sal, for your wonderful review! We're thrilled to hear that Lou was able to assist you in finding the exact vehicle you wanted and kept you informed throughout the process. Your recommendation means a lot to us at Smithtown Toyota. We look forward to seeing you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 30, 2024

Upfront pricing and straightforward with negotiation. Everyone was very kind and genuinely happy to help with all of my questions. You can tell that they are engaged by their work and enjoy coming in eve More

by Dar16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you experienced upfront pricing and straightforward negotiations at Smithtown Toyota. It’s our team’s passion to assist customers like you, and we appreciate your recognition of their dedication. We look forward to serving you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 26, 2024

Louis M Bilous is a very professional sales representative. He is knowledgeable and has a friendly manner. I will highly recommend Louis and the toyota dealership to my friends when they are c More

by denbracco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Louis at Smithtown Toyota. His professionalism and friendly approach truly make a difference. We appreciate your recommendation and look forward to assisting your friends with their car purchases in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239