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Smithtown Toyota

Smithtown, NY

4.8
1,145 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,145 reviews

May 20, 2022

We needed an electric car for my commuting needs. Randy and Diego were extremely helpful and knowledgeable and our car arrived earlier than expected. The whole process was quick and painless. More

by Manny
Recommend Dealer
Yes
Employees Worked With
Randy Gonzalez
May 23, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 20, 2022

The dealership and for sure the salesman Louis were great, Louis was professional and knowledgeable More

by Dougtennis70
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dougtennis70 responded

Louis did a great job , professional and very knowledgeable

May 20, 2022 -

Dougtennis70 responded

The dealership has a great organization

May 11, 2022

I have learned to be wary of car dealers and auto salesmen, but Smithtown Toyota is different from the rest. Seamus Carey, my salesman, and John Ferranola, the finance guy, were great to work with. More

by Stage Coach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seamus Carey
May 13, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 10, 2022

Excellent dealer. Extremely courteous and knowledgeable. Made me feel extremely comfortable on purchasing my vehicle. Highly recommended. More

by marbles102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 08, 2022

Lou Bilous gave us the best sales experience we've frankly ever had. Thorough, knowledgable, honest, and kind. Made the sale a breeze. The entire staff was incredible. Highly recommend. More

by cigaar16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 04, 2022

I went to the dealer to inquire about an oil and filter change for my 2011 Prius. I left with a 2022 Prius. Jillian Arthus was wonderful. We talked about the difference between leasing and buying. For my More

by tompmur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Miller, Jillian Arthus
May 06, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 29, 2022

A big thank you to Louis Bilous and the entire staff at Smithtown Toyota for a pleasurable car buying experience. More

by Frank from NY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 28, 2022

Outstanding experience with Dave Moshinsky, New Car Sales,and John Ferranola, Finance Director. Accurate, honest, genuine interactions with Dave, as second purchase from him. Dave Moshinsky displayed More

by scataliotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moshinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Kaznocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Soler contacted us also with information.
Apr 29, 2022 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 18, 2022

Trish Shea made the process of buying a car simple, quick and effortless. Plus, and maybe most important, she put together the best financial deal of the three dealerships I spoke with. No one ever says deal More

by wordpictur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 16, 2022

I like when I first stepped foot into the dealership it was welcoming and not pretentious. The best impressions are made by the sales representatives and service department. I lucked out with Tom Matthews More

by MJG 256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

MJG 256 responded

This is my unsolicited honest opinion

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