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Smithtown Toyota

Smithtown, NY

4.8
1,187 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. ...
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,187 reviews

November 02, 2023

Walked in extremely friendly, many models in showroom. To see colors up front to choose More

by Donaldmme
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Graig Miller 5 stars!
Nov 06, 2023 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us, Donald! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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November 01, 2023

Excellent Dealership! Have been doing business there for 15+ years. extremly curtious sales and service team. I have no regrets recommending this dealership ! More

by VITORANDAZZO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 15, 2023

Excellent help from Louis Bilous. Thanks so much! Will definitely recommend you to anyone looking for a Toyota More

by captchris38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Smithtown Toyota responded

Chris, we cannot thank you enough for your wonderful review of Smithtown Toyota and for your referrals and recommendations! It was a pleasure to assist you and please let me know when we can do so again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 03, 2023

Went in for an oil change, came out with a broken hood latch and broken hood cable. Had to go to another dealership to have it fixed since Smithtown Toyota told me that a car hood latched only with the em More

by JKendrot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Lead & Customer Relations department
Oct 04, 2023 -

Smithtown Toyota responded

I am sorry to hear that you were dissatisfied with your experience at Smithtown Toyota. While I did not personally see your vehicle when you returned with the broken latch, both our service department as well as our express maintenance department were able to examine your vehicle and I am confident in their assessment that the latch was broken due to normal wear and tear and not as a result of the technician opening and closing the hood during the service. Hood latches can become corroded over time and eventually break. I understand that a week can be a long wait for a part and I apologize that we were unable to get you the new latch any sooner. Please feel free to reach out to me directly if you would like to discuss this in further detail. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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September 30, 2023

Just bought a 2023 Prius Prime from Lou Bilous at Smithtown Toyota. He is extremely knowledgeable about this car and was very kind and considerate of our needs. I would highly recommend him. More

by purplebosc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Smithtown Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

September 23, 2023

We bought 7 cars from Lou Bilous at Smithtown Toyota. He has a unique way of explaining a car,how it works,how it benefits the customer. His laid back personality gives one assurance that nothing is impo More

by Cavalier4747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Smithtown Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Smithtown Toyota and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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September 22, 2023

Friendly service and knowledgeable salesman Dave made our purchase of a Highlander a great experience. More

by Kondenar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Moshinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember finance man’s name.
Sep 26, 2023 -

Smithtown Toyota responded

I appreciate you for letting others know about your experience, Kondenar! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

September 13, 2023

I just leased my fifth Toyota Camry from Lou Bilous. It is always a pleasure to deal with Lou. Super nice guy, very knowledgeable and always honest. I wouldn't go anywhere else. Thank again Lou!! More

by patty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Smithtown Toyota responded

Patty, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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September 06, 2023

I know I can always trust Smithtown Toyota when looking for a vehicle. I have been to other dealerships and they give me the hard sell and it’s always ridiculous numbers they throw out. I just purchased my More

by sohappy4009
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Smithtown Toyota responded

It was a pleasure to read about your third car-buying experience at Smithtown Toyota. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; I look forward to seeing you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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September 03, 2023

Purchase went smoothly. Everone in the dealership was friendly and down to earth. Tim Matthews was a pleasure to work with. He's really knowledgeable and kept me calm throug More

by LT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Smithtown Toyota responded

Thank you for sharing your feedback about your experience with us, LT. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that we can assist you with. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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