Smithtown Nissan

Be warned Smithtown Nissan are crooks and carry out deceptive and fraudulent practices. I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mis deceptive and fraudulent practices. I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep Charles Murray. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it I wouldn't be able to find it again. He walked back and forth in and out of the office negotiating with the manager good deal for us. I was not at that point ready to buy a car and I told Charles I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership. Mr. Charles said to me if you want you can take the car home and see if you like if you don't you can bring it back. I being naive fell for this lie signed all the paper work and left with the car that night. I got home looked at the financial situation and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were opened the very next day and asked to speak to one the managers. I left a message for Ray who was one of the managers as no one wanted to pick up my call as Charles was not in. I kept calling as it was less than 24hrs since I left the dealership. I finally got Joe Gumban at 2:30 who told us that once we walk out we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by Charles Murray that we couldn't return the car. Charles kept saying that he would take care of us don’t worry trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night. Charles made it seem that we could have the car and see if we liked it while they held our money and paper work. Well they never held our money charged everything through my credit card and the paper work that they said that they were keeping aside they said that they had FedEx it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices. I was sick to my stomach I couldn't sleep that night. I realized that we were misled none of our initial questions were answered about the maintenance agreement. They gave us nothing and brushed of with we’ll take care of everything and in the end gave us nothing and took our money. They are rip offs. Something needs to be done about their business practices. I asked to speak to another manager since Ray never called me back. I spoke to Brain who was so rude and obnoxious and made hurtful remarks are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and thought that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car. They said I knew exactly what I was doing and they are not looking out for my interest but their own. I hope that no one ever use them as they say whatever they need to say and pressure and force you. Don't sign anything or give them your credit card. If anyone knows what I could do please let me know my email is asha_m@email.com. I think everyone who had a bad experience and have been cheated at Smithtown Nissan should come together and report them to the authorities. There was a police officer I read who they finally refunded him he said that they are reported to the Attorney General for scamming people. More

I had a really bad Experence with Amity Nissan. I went to SmithHaven Nissan And Giuseppe Treated me like Family I explained my Whole situation to him at the other Dealership and he took care of me Right Away SmithHaven Nissan And Giuseppe Treated me like Family I explained my Whole situation to him at the other Dealership and he took care of me Right Away. A++. If I had todo it all over again I would go straight to SmithHaven Nissan. More

Brian Vasak was by far the most courteous, helpful and Brian Vasak was by far the most courteous, helpful and professional car salesman that we dealt with in our search for a new 2009 Nissan Maxima. Bria Brian Vasak was by far the most courteous, helpful and professional car salesman that we dealt with in our search for a new 2009 Nissan Maxima. Brian presented a no nonsense quote for the car and promptly answered a series of questions that I had by e-mail. There were no surprises at the closing; no unexpected fees that other dealers love to slip in at the end hoping the customer will be so fatigued by the experience that the customer will concede to them. There was none of that with Brian. I held my breath that the Finance Manager would not turn a good experience into a bad one. He did not. When we are next in the market for a new car, we will definitely return to Smithtown Nissan. More

Brian was extremely helpful and courteous. He wasn't overbearing as some sales people can be, and made the experience a pleasant one. He reviewed the car before we took it home to assure us that it was overbearing as some sales people can be, and made the experience a pleasant one. He reviewed the car before we took it home to assure us that it was clean and undamaged, and explained all the noteworthy features in full detail. More

EVERYONE I SPOKE TO WERE POLITE AND KNOWLEDGABLE.MY SALESMAN BRIAN VASAK MADE MY CAR BUYING EXPERIENCE ENJOYABLE. THIS WAS MY FIRST TIME BUYING A CAR ON MY OWN.I DIDN'T FEEL PRESSURED INTO BUYING.FINAN SALESMAN BRIAN VASAK MADE MY CAR BUYING EXPERIENCE ENJOYABLE. THIS WAS MY FIRST TIME BUYING A CAR ON MY OWN.I DIDN'T FEEL PRESSURED INTO BUYING.FINANCE MANAGER MO CONTINUED WITH THE EXPERIENCE.EVERYTHING THAT WAS PROMISED WAS GIVEN.I WOULD NOT HESTIATE TO RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A CAR. More

When I went to look for a car I wasn't planning on buying one that day I wanted to shop around. The salesman John was very nice and helped us out a lot. He explained all the pros to having a Nissan Altima, a one that day I wanted to shop around. The salesman John was very nice and helped us out a lot. He explained all the pros to having a Nissan Altima, and he was very right. He also gave me a great deal, it something that I could afford for someone my age. I was very pleased with the overall experience, and would defiently go back if I needed another car. More

Brian was very knowledgable and honest. His level of professionalism was directly in line with my expectations of Nissan and I believe he respresents his company well. The transaction was very smooth an professionalism was directly in line with my expectations of Nissan and I believe he respresents his company well. The transaction was very smooth and as painless as possible. I will be returning to this dealer and salesperson when my current lease is over to purchase a new Nissan. More

I recently bought a new Nissan Altima and the dealer who helped me was Elias Colon-Ocasio. He is a great dealer and he is very friendly with a great personality. His quality of work is great. He worked out helped me was Elias Colon-Ocasio. He is a great dealer and he is very friendly with a great personality. His quality of work is great. He worked out the prices with us very patiently and I would recommend him to every customer. I really appreciate his time, patience and sincerity. Thank you Elias. More

My experience with this dealership was great. The sales person Brian called me back to make sure everything was good with the Maxima. I thought this was a good way of doing business. My only concern was w person Brian called me back to make sure everything was good with the Maxima. I thought this was a good way of doing business. My only concern was when I received the car it still had some of the sheet protector on the roof. More

When we sat down with Brain we told him we were trading in our 2000 Jetta and wanted to lease an Altima"nothing out of pocket". He told us it was not a problem we could roll everything into the lease. We in our 2000 Jetta and wanted to lease an Altima"nothing out of pocket". He told us it was not a problem we could roll everything into the lease. We negotiated a price of $215 a month. When we sat down with the finance manager to sign the contract it was $229 a month and $2800 at signing not including our trade in. We were furious and wanted to know why he told us we were rolling everything into the lease and never mentioned the 2800. We never received an answer. We felt deceived and thought their sales practices very suspect. We told them to cancel the deal and we would go somewhere else. I would rather pay more at another dealership than walk away with such a bad taste for this car. When we confronted Brian with the finance manager present they blamed it on "this is how the Manager structured the deal" Whatever that means. I was going to walk next door to Honda, But the finance manager really wanted to work with us and finally came to a deal we could both live with. If it wasn't for him I would be driving an Accord. While I do love the car, I will not go to this dealership even for an oil change. In the future I'll go to the Nissan dealership in Riverhead. My husband has had his Xterra serviced there,and we have always been happy with them. This is our third Nissan. We have bought them at different dealers and never have we been treated this way. More