Smithtown Nissan

We were buying a new car for our daughter who just got her license. This was the worst car buying experience ever. After we signed and left a deposit, we were never contacted with any updates as to whet her license. This was the worst car buying experience ever. After we signed and left a deposit, we were never contacted with any updates as to whether or not the car was located. To make matters worse, when WE called there numerous times to find out, our phone calls were not returned. Matt was always "with a customer and would call back". Never happened. He actually had someone else call us back because he was too busy. Then when we tried to use Michael as our contact, he wouldn't call back. No updates. It was very frustrating and my daughter was very upset. We went to get our deposit back (after we were told we MUST come in to get the deposit back - even though there was no merchandise involved). I will never go to this dealer or Matt again. Although he is supposed to be one of the top salesmen, personal service for a "not so expensive Sentra" compared to other cars he may sell, never happened. We were forgotten about!!! Not acceptable! PS - When we went to Huntington Nissan to buy this car after we were so poorly treated at Smithtown, not only did we know what was available that SAME day, but we got the car within a week and for a much better price!!! Something to be said about a "top" salesman versus someone who is smaller and more personal trying to make a family and new customer happy!! More

I was very satisfied with the customer service I received a NISSAN. sALES REP WAS VERY ACCOMODATING, HE GAVE ME EVERYTHING i ASKED FOR, CONCERNINY MY PURCHASE. I WAS VERY HAPPY WITH FINANCE MANAGE received a NISSAN. sALES REP WAS VERY ACCOMODATING, HE GAVE ME EVERYTHING i ASKED FOR, CONCERNINY MY PURCHASE. I WAS VERY HAPPY WITH FINANCE MANAGER. HE WENT THE EXTRA MILE TO KEEP ME HAPPY AND GIVE ME THE CAR I WANTED . I WILL RECOMMEND NISSAN TO ALL MY BUSINESS ASSOCIATES thank you , mike koscik,. More

Jorge was great, if it wasn't for him my husband would have walked out. He wasn't overly pushy and honest about everything. It was a pleasure doing business with him. have walked out. He wasn't overly pushy and honest about everything. It was a pleasure doing business with him. More

I leased a new 2013 Rogue. My salesman was Matt Brown who went above and beyond to make this experience as pleasant and easy as could be. Matt spent time explaining the vehicle in detail, showed me how to us went above and beyond to make this experience as pleasant and easy as could be. Matt spent time explaining the vehicle in detail, showed me how to use all the new features and did all with a smile on his face. Thank you Smithtown Nissan and a great big thank you to Matt Brown!! More

Hurricane Sandy destroyed my car. Nissan (Matt Brown) worked with me to get me into the car I wanted. It was a pleasure working with the staff at Smithtown Nissan. worked with me to get me into the car I wanted. It was a pleasure working with the staff at Smithtown Nissan. More

the only reason they have so many positive reviews is because they give you an oil change in exchange for a positive dealerrater review. $934 in fees charged to every deal and the finance guys try to ext because they give you an oil change in exchange for a positive dealerrater review. $934 in fees charged to every deal and the finance guys try to extort taxes and fees on top of what you negotiate. More

I have dealt with Matt Brown for many years as we lease 2 cars every lease period. He is knowledeable, fair, cares about us ( and Nissan as well )and professional. I feel comfortable with Matt and Smithtown cars every lease period. He is knowledeable, fair, cares about us ( and Nissan as well )and professional. I feel comfortable with Matt and Smithtown Nissan for the above noted items and others as well. More

Excellent service, Joe Urso was helpful and knew a lot about the product. Walked in not expecting to buy a new car, but Joe was patient with me and helped me fine the right care at the right price. Would about the product. Walked in not expecting to buy a new car, but Joe was patient with me and helped me fine the right care at the right price. Would highly recommend this dealer, and specifically Joe as a salesperson. More

Outstanding overall experience! Matt Brown handled the purchase of my new Altima from beginning to end seamlessly. Matt is focused on providing his customers with an extraordinary customer experience and purchase of my new Altima from beginning to end seamlessly. Matt is focused on providing his customers with an extraordinary customer experience and keeps them informed throughout the purchase process. He is a consummate sales professional! It was a pleasure dealing with him and getting to know him on a personal level. I would recommend Matt to friends and family. Bob Pichler More

Let me start off by saying I used to sell vehicles and know from working with certain people it is difficult to find an honest, caring and friendly sales consultant. Those words and many more would be us know from working with certain people it is difficult to find an honest, caring and friendly sales consultant. Those words and many more would be used to describe our sales man Robert Mitchell and finance manager Arnie Phelps. My girlfriend was in immediate need of a new vehicle and for the most part knew exactly what she was looking for. Robert helped us make sure of the exact model she wanted. Robert made the transaction very easy especially the negotiations. We then met with Arnie Phelps to get approved and it was quick and seamless, as well he reminded me the importance for a maintenance contract as well as service contract. They both were completely honest with the pricing and costs of the items and provided document proof. All the sales manager were very friendly and made us feel very welcome. We picked up the vehicle and Robert showed my girlfriend and I every thing about the car that needs to be shown. This vehicle purchase was not stressful and all in all a great experience, we completely recommend Smithtown Nissan and more importantly Robert Mitchell and Arnie Phelps. So if you are in the market for a Nissan swing by that dealership and you will experience the great experience we did! More