Smithtown Nissan

Let me start off by saying I used to sell vehicles and know from working with certain people it is difficult to find an honest, caring and friendly sales consultant. Those words and many more would be us know from working with certain people it is difficult to find an honest, caring and friendly sales consultant. Those words and many more would be used to describe our sales man Robert Mitchell and finance manager Arnie Phelps. My girlfriend was in immediate need of a new vehicle and for the most part knew exactly what she was looking for. Robert helped us make sure of the exact model she wanted. Robert made the transaction very easy especially the negotiations. We then met with Arnie Phelps to get approved and it was quick and seamless, as well he reminded me the importance for a maintenance contract as well as service contract. They both were completely honest with the pricing and costs of the items and provided document proof. All the sales manager were very friendly and made us feel very welcome. We picked up the vehicle and Robert showed my girlfriend and I every thing about the car that needs to be shown. This vehicle purchase was not stressful and all in all a great experience, we completely recommend Smithtown Nissan and more importantly Robert Mitchell and Arnie Phelps. So if you are in the market for a Nissan swing by that dealership and you will experience the great experience we did! More

I had to replace a 2012 rouge totaled during superstorm Sandy Rich Sawyer was excellent He was very polite and helpful explaining nissans program that was offered at the time. He ran the numbers on a leas Sandy Rich Sawyer was excellent He was very polite and helpful explaining nissans program that was offered at the time. He ran the numbers on a lease and a purchase (i went with the purchase)the poor guy had hurt his foot and we had him going back and forth to the finance office at least a 6 times. and also the finance guy Brian(i think)He was able to get me the extended warranty for only $12 more a month my family will definitely well be back to see Rich(big Rich)Sawyer........thanks JoAnna More

I own Nissan's staple car an 2011 Nissan GTR, and I brought my car there for service, because my car basically shut down, couldn't start, failed on me in the middle of Northern Boulevard. I had to get brought my car there for service, because my car basically shut down, couldn't start, failed on me in the middle of Northern Boulevard. I had to get it towed back to my house, and then the reason I brought it to Nissan of Smithtown was because multiple friends of mine recommended them to me as they fixed their car with no hassle. As I spent approximately $700 in tow fees to get it towed there. I was greeted by George the service adviser, he was very friendly and took care of my car very well keeping it inside as it was being repaired. I have no doubt in my mind they have nice employee staff, but I am not happy how they dealt with my situation. I am an car enthusiast myself and I have aftermarket parts installed on my car (i.e: exhaust, midpipe, downpipes, injectors), all mostly piping. So its clearly explained to them I have no reason why this problem happened to me, as I was looking up information before I dropped it off, as I am a member of North American GTR Owners Club (NAGTROC) which a community for all GTR owners to share their knowledge and experience about the car. Looking up the information I found led me to finding the failure of an electrical part, which can happen to any car. I also found a similar customer with a similar story having the same exact problem and their car was completely stock. So as I explained to George the service adviser he notes down the part that failed, and reports it to the GTR tech. They diagnose the problem and want to swap it out for a new one, but they won't cover it under warranty. So I ask why, they explain "because my car is too modified". That clearly does not explain the reason why it caused the problem to fail. As I am going back and forth with the adviser and going no where, it goes to the service manager Joe Valero, and he basically said the same thing. So I decide to bring this to Nissan North America, basically I explained them the situation , creating a case they basically said to me that its the dealer decision to fix and warranty a part. So basically I am stuck on this boat going no where while my car is sitting there, yet I have no loaner car whatsoever. According to the Magnuson and Moss act by the federal trade commission: it states that No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage. if you want to look up the ACT, google FTC, magnuson & moss act. Yet they still denied my warranty claim, but they wanted me to "return my car to stock state", basically take all the modifications off my car, which means almost 10's of thousands of dollars wasted, and countless man hours as well. Finally I decide it needs to get fixed and said to my self I want my car back, so go ahead and fix it, but the part doesn't fix it I am not paying for the part and they agreed, I would only pay for labor, but they would work on the price with me on that. After they swap out the part, its not fix. They diagnose the problem again and they said another part needs to be fixed and it will most likely be fixed. So the part was replaced it didn't fix the problem, now another part is being ordered and being replaced. Currently my bill adds up to be around $1400...who knows where it be will if these two parts aren't the only parts that need to be replaced. In the end, I wouldn't recommended my friends and family to this dealer for service, as I was not happy, with the overall outcome of how they went about my warrantying the parts on my car, as it clearly isn't anything that had to do with my modifications on my car, as it also happened to someone else with nothing done to their car. My car has been there for almost a month now...and it still not done and I don't know what to do anymore...seems like the dealership is playing games with me, as if they don't know whats going on with the car... car took about a month to fix...paid about $1800 in dealership fees, when it could have all been warrantied... Never doing business with them again, avoid service department More

Amazing Experience. Working with Rich Sawyer made buy my new versa HB a great experience and he was so much help. I went to 3 other dealers but Rich was the best to work with. This was my first time at sm new versa HB a great experience and he was so much help. I went to 3 other dealers but Rich was the best to work with. This was my first time at smithtown Nissan but it wont be the last time. More

Matt Brown was outstanding. His service, professionalism, and knowledge made the experience enjoyable. I would send anybody to Nissan of Smithtown. Do not go anywhere else. Ask for Matty Brown he will take c and knowledge made the experience enjoyable. I would send anybody to Nissan of Smithtown. Do not go anywhere else. Ask for Matty Brown he will take care of you. I just bought an altima coupe from there and love it. Went to 3 other dealers before Smithtown and it was not even close. More

I originally came into the dealership looking for a manual altima coupe, which was not on the lot. To bring in the coupe would have cost a decent amount of money so we began talking about other option manual altima coupe, which was not on the lot. To bring in the coupe would have cost a decent amount of money so we began talking about other options including an Automatic Altima 2.5S. After test driving the car, I knew it was going to be my next lease. The sales person I worked with and the manager were both very helpful and not overly pushy. I would recommend doing research on the car you're planning to lease before coming in (that definitely helped me get a great deal), but other than that this was the best Nissan dealer I worked with while shopping around. More

The entire staff was extremely friendly and welcoming. Matt sat with me for hours when I was buying the car to show me all of the features. Buying the car was a very enjoyable experience and I am happy th Matt sat with me for hours when I was buying the car to show me all of the features. Buying the car was a very enjoyable experience and I am happy that I chose Smithtown Nissan. The staff makes you feel like family and I would recommend it to friends and family. I would also bring my car here for service. More

Great being able to drive in without an appointment and get an oil change within a half hour. Then while I am waiting being treated to a cup of coffee and have a nice clean lounge to sit in. get an oil change within a half hour. Then while I am waiting being treated to a cup of coffee and have a nice clean lounge to sit in. More

Great price great selection no hassle to buy . Finanace manager and sales manager was excelllent . spot delivery . Beat other dealers prices , I am very happy with them manager and sales manager was excelllent . spot delivery . Beat other dealers prices , I am very happy with them More

Joe worked with me on a trade while purchasing my 2013 Altima. I was very specific in what I wanted and he was able to find it for me within a few days. He explained everything about the car and gave me Altima. I was very specific in what I wanted and he was able to find it for me within a few days. He explained everything about the car and gave me a price I thought was fair. This is my second purchase at Smithtown Nissan and I will purchase there again and recommend the dealership. More