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Smithtown Nissan
St. James, NY
2,849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,849 Reviews of Smithtown Nissan
August 29, 2020
I called Smithtown Nissan looking for a specific car that I saw on the website, a 2010 Versa. I spoke to Samantha briefly, explaining that I wanted to test drive the car quickly but I am quite busy. Sales Ma I saw on the website, a 2010 Versa. I spoke to Samantha briefly, explaining that I wanted to test drive the car quickly but I am quite busy. Sales Manager Joe urso had salesperson Dustin drive the car to my work so I can test drive on break! Easy test drive, Dustin knew all I needed to know. I again contacted Smithtown Nissan, and they started in on my paperwork right away. When I got in there a few hours later, my paperwork was all but finished. After 25 minutes of light conversation and signing papers, I was driving away in the car of my choice, at the price it was listed. 10/10 will go again More
by Bpkohler
Employees Worked With
Joseph Urso, Dustin Callender, Alli Rollero
August 22, 2020
Great experience! This was my first new car purchase and I was a nervous at first but all 3 managers ( Joe Urso, Kenny Koos and John Cerruto) were involved and so helpful and friendly. Such a enjoyable exp I was a nervous at first but all 3 managers ( Joe Urso, Kenny Koos and John Cerruto) were involved and so helpful and friendly. Such a enjoyable experience. My salesman Dustin was so friendly and knowledgeable and made sure I was comfortable particularly during this time with Covid 19. I would recommend seeing Dustin if your looking for a new Nissan! More
by Unclesam123
Employees Worked With
Joseph Urso, Dustin Callender, Alli Rollero, Kenneth Koos, Samantha Klaus, John Cerruto
July 15, 2020
Great staff, Joe Urso and Dustin Callender made the car buying process easy and fast. Would definitely recommend them to anyone looking to buy or lease a car. buying process easy and fast. Would definitely recommend them to anyone looking to buy or lease a car. More
by Andy Teeple
Employees Worked With
Joseph Urso, Dustin Callender, Alli Rollero, Jim Fern
July 08, 2020
Professional,honest and straight forward After going to a competitive dealer and being blatantly lied to, my experience at Smithtown Nissan with my salesman Keith and sales manager John was n After going to a competitive dealer and being blatantly lied to, my experience at Smithtown Nissan with my salesman Keith and sales manager John was nothing less than wonderful! They were able to get me into the car I wanted and at a price I can afford. They definitely surpassed my expectations! More
by Eratikater1
Employees Worked With
Keith Kozik, John Cerruto
July 07, 2020
BAD CUSTOMER SERVICE I was presented a deal on a lease and promised the deal was good until a certain date 7/7/2020. I even got a call to confirm my appointment that morni I was presented a deal on a lease and promised the deal was good until a certain date 7/7/2020. I even got a call to confirm my appointment that morning and had my check written out. I got a call from the dealership two hours before my appointment to tell me the deal was off because it had expired the day before. The funny thing is I had called the day prior 7/6 and was ready and willing to come in that day but the salesperson told me he wasn't available past 5 pm and told me to come in the next day because he had late hours that day. The salesman Greg Amman admitted it was his mistake and did not realize the deal had expired with Nissan when we discussed my appointment date/time. After trying to get in contact with the manager, the dealership made the secretary call me back to do his dirty work. She told me that Nissan would not make an exception regardless of it being one day late and regardless of it being their mistake. She told me the deal was basically a losing deal for them and they were not willing to honor it without the rebate. The dealership chose to lose a customer rather than honoring the deal. That is not the way to do business. Shameful. I am tagging all managers because none of them had the xxxxx to call me directly. Samantha the secretary was quite pleasant and courteous throughout our conversations. I could tell she was embarrassed of the message she was forced to deliver. More
by krcutrone
Employees Worked With
Joseph Urso, Greg Ammann, Kenneth Koos, Drew Faithfull, John Cerruto
July 02, 2020
bought two new Rogues Joe Urso and Keith Kozik are top notch in my book.they care about people, not customers! They leave all other dealerships in the dust. Joe Urso and Keith Kozik are top notch in my book.they care about people, not customers! They leave all other dealerships in the dust. More
by dfg5911
Employees Worked With
Joseph Urso, Alli Rollero, Keith Kozik
June 25, 2020
My experience was amazing, everyone was very helpful and I left with my brand new car and the car that I wanted because of everyone I left with my brand new car and the car that I wanted because of everyone More
by michelle1992
Employees Worked With
Joseph Urso, Alli Rollero, Matt Brown
June 22, 2020
Joe Urso, Joe Trabona, and Joe DeLucia all helped me with a 2020 nissan altima sr lease and the service was BEYOND EXCEPTIONAL. They couldn't have done it better if they tried. Such a smooth transaction and a 2020 nissan altima sr lease and the service was BEYOND EXCEPTIONAL. They couldn't have done it better if they tried. Such a smooth transaction and very affordable. I car shopped at multiple dealerships and they were definitely the most helpful. I will be sticking with Smithtown nissan for all of my future cars. Best service ever. More
by melissaradefeld
Employees Worked With
joe Trabona and joe delucia, Joseph Urso, Samantha Klaus
June 11, 2020
Joe Urso and Greg Ammann were an exceptional help, polite and very informative. They followed all COVID19 procedures which made me feel so comfortable. They wore masks, kept a 6 foot distance and most polite and very informative. They followed all COVID19 procedures which made me feel so comfortable. They wore masks, kept a 6 foot distance and most importantly allowed me to feel at ease. Joe and Greg were gentleman and I highly recommend their professionalism and their services. Smithtown Nissan was amazing! Thank you! More
by aleaderman
Employees Worked With
Joseph Urso, Greg Ammann, Alli Rollero
