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Smithtown Nissan
St. James, NY
2,846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,846 Reviews of Smithtown Nissan
July 15, 2020
Great staff, Joe Urso and Dustin Callender made the car buying process easy and fast. Would definitely recommend them to anyone looking to buy or lease a car. buying process easy and fast. Would definitely recommend them to anyone looking to buy or lease a car. More
by Andy Teeple
Employees Worked With
Joseph Urso, Dustin Callender, Alli Rollero, Jim Fern
July 08, 2020
Professional,honest and straight forward After going to a competitive dealer and being blatantly lied to, my experience at Smithtown Nissan with my salesman Keith and sales manager John was n After going to a competitive dealer and being blatantly lied to, my experience at Smithtown Nissan with my salesman Keith and sales manager John was nothing less than wonderful! They were able to get me into the car I wanted and at a price I can afford. They definitely surpassed my expectations! More
by Eratikater1
Employees Worked With
Keith Kozik, John Cerruto
July 07, 2020
BAD CUSTOMER SERVICE I was presented a deal on a lease and promised the deal was good until a certain date 7/7/2020. I even got a call to confirm my appointment that morni I was presented a deal on a lease and promised the deal was good until a certain date 7/7/2020. I even got a call to confirm my appointment that morning and had my check written out. I got a call from the dealership two hours before my appointment to tell me the deal was off because it had expired the day before. The funny thing is I had called the day prior 7/6 and was ready and willing to come in that day but the salesperson told me he wasn't available past 5 pm and told me to come in the next day because he had late hours that day. The salesman Greg Amman admitted it was his mistake and did not realize the deal had expired with Nissan when we discussed my appointment date/time. After trying to get in contact with the manager, the dealership made the secretary call me back to do his dirty work. She told me that Nissan would not make an exception regardless of it being one day late and regardless of it being their mistake. She told me the deal was basically a losing deal for them and they were not willing to honor it without the rebate. The dealership chose to lose a customer rather than honoring the deal. That is not the way to do business. Shameful. I am tagging all managers because none of them had the xxxxx to call me directly. Samantha the secretary was quite pleasant and courteous throughout our conversations. I could tell she was embarrassed of the message she was forced to deliver. More
by krcutrone
Employees Worked With
Joseph Urso, Greg Ammann, Kenneth Koos, Drew Faithfull, John Cerruto
July 02, 2020
bought two new Rogues Joe Urso and Keith Kozik are top notch in my book.they care about people, not customers! They leave all other dealerships in the dust. Joe Urso and Keith Kozik are top notch in my book.they care about people, not customers! They leave all other dealerships in the dust. More
by dfg5911
Employees Worked With
Joseph Urso, Alli Rollero, Keith Kozik
June 25, 2020
My experience was amazing, everyone was very helpful and I left with my brand new car and the car that I wanted because of everyone I left with my brand new car and the car that I wanted because of everyone More
by michelle1992
Employees Worked With
Joseph Urso, Alli Rollero, Matt Brown
June 22, 2020
Joe Urso, Joe Trabona, and Joe DeLucia all helped me with a 2020 nissan altima sr lease and the service was BEYOND EXCEPTIONAL. They couldn't have done it better if they tried. Such a smooth transaction and a 2020 nissan altima sr lease and the service was BEYOND EXCEPTIONAL. They couldn't have done it better if they tried. Such a smooth transaction and very affordable. I car shopped at multiple dealerships and they were definitely the most helpful. I will be sticking with Smithtown nissan for all of my future cars. Best service ever. More
by melissaradefeld
Employees Worked With
joe Trabona and joe delucia, Joseph Urso, Samantha Klaus
June 11, 2020
Joe Urso and Greg Ammann were an exceptional help, polite and very informative. They followed all COVID19 procedures which made me feel so comfortable. They wore masks, kept a 6 foot distance and most polite and very informative. They followed all COVID19 procedures which made me feel so comfortable. They wore masks, kept a 6 foot distance and most importantly allowed me to feel at ease. Joe and Greg were gentleman and I highly recommend their professionalism and their services. Smithtown Nissan was amazing! Thank you! More
by aleaderman
Employees Worked With
Joseph Urso, Greg Ammann, Alli Rollero
June 09, 2020
Smithtown Nissan's response to my complaint was they Smithtown Nissan's response to my complaint was they could not find any record of the purchase I made with them which they have said to me in the pas Smithtown Nissan's response to my complaint was they could not find any record of the purchase I made with them which they have said to me in the past . I find that highly unlikely. Maybe the purchase record is with the complete car fax report. BUYER BEWARE DISHONEST More
by JIM123
Employees Worked With
unknown sales and service dept
June 06, 2020
Good Vibes in Smithtown! Today is my first experience at Smithtown Nissan, I have to say it was a great one. It's nice to see a dealership taking necessary precautions durin Today is my first experience at Smithtown Nissan, I have to say it was a great one. It's nice to see a dealership taking necessary precautions during COVID to keep people safe that are visiting the dealership. The dealership personnel are wearing masks, they are practicing social distancing, and they are sanitizing the indoor areas regularly. Visitation is by appointment only, and was easy to schedule by phone. The salesman there set me up with Keith Kozik. Keith was a pleasure to deal with. Even though I was not ready to buy, he showed me around and allowed me to go for a test drive. He took the time to answer all my questions about purchasing a new vehicle. General sales manager Joe Urso came over to thank me for stopping by and he let me know that I could contact them at any time with any questions that I have. I loved this dealership for the no pressure sales and for their professionalism. I will definitely be buying in the next few weeks from Smithtown Nissan! More
by mom of 4
Employees Worked With
Joseph Urso, Keith Kozik
June 06, 2020
Great service with matt brown and joe urso. Got in and out really quick. Everyone had masks on. Place was clean. Everyone was very nice and respectful. Overall great experience at smithtown nissan. out really quick. Everyone had masks on. Place was clean. Everyone was very nice and respectful. Overall great experience at smithtown nissan. More
by Laurenhill1295
Employees Worked With
Joseph Urso, Alli Rollero, Matt Brown, Samantha Klaus
