Skyline Ford

The vehicle pick up went fine. I was told I'd get the vehicle back the same day, but that didn't happen. I got a call by someone stating they had to keep the vehicle overnight to e I was told I'd get the vehicle back the same day, but that didn't happen. I got a call by someone stating they had to keep the vehicle overnight to ensure the paint had dried. The next morning I got a call from the body shop stating that I had an option that would save about $500. When I told that person I had been called the previous day and that we were just waiting for paint to dry, he was obviously confused and he had just received the vehicle that morning. A tip of the cap to that guy for saving me the $500, but the other guy lied to me about paint drying. It wasn't that he dialed the wrong number because he had to be looking at my sheet to call me. More

Phil McCoy was exceptionally helpful, thorough and patient with the process of purchasing our new Maverick! patient with the process of purchasing our new Maverick! More

My car was stolen and they didn’t do the job and I had to take it back. take it back. More

ATURO AT SKYLINE FORD was very helpful. My appointment for a diagnosis was still about 2 weeks out. I wanted to make sure it was safe to drive. He took it on a test drive and recommended tha My appointment for a diagnosis was still about 2 weeks out. I wanted to make sure it was safe to drive. He took it on a test drive and recommended that l not drive it. DENNIS the shuttle driver was able to give me a lift home. My 2018 FORD Eco Sport had a bad CV joint. It was replaced under the power train warranty. Dennis was able to pick me up so I could get my car back. I got my car back on my original diagnosis date. They explained the problem and assured me it was corrected and I shouldn't have anymore issues. More

He was super helpful! I came in for a few different things & he helped me get them done in a super timely manner. I came in for a few different things & he helped me get them done in a super timely manner. More

Very prompt communication and excellent sercive. I really appreciated Mel's calls and text updates. And everyone is very friendly. I really appreciated Mel's calls and text updates. And everyone is very friendly. More

Just finished paying for some big ticket maintenance ~ $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been without a car and renting one. Was told that we could rent one from Skyline for $65 a day if needed. That's a bit high for someone who purchased two cars from your dealership as well has had all the maintenance performed at your dealership which comes along with a premium $$$$. The maintenance department has always been polite as well as the other service team members, that includes parts, courtesy driver and cashier. More

Consistently prompt service. Communication is always timely. Everyone is always friendly. The waiting area makes it easy to wait for the vehicles completion. As always Mel is awe Communication is always timely. Everyone is always friendly. The waiting area makes it easy to wait for the vehicles completion. As always Mel is awesome!! More

Even though they were backed up on my battery died, they got my car back to me within the week. And they did a thorough check up. got my car back to me within the week. And they did a thorough check up. More