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Skyline Ford

Salem, OR

4.5
3,198 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,198 reviews

December 09, 2023

Ben ignored me. Zero communication about issues. Truck has to be taken to competitor dealership now because repairs were not completed. More

by Tylergfunk
Recommend Dealer
No
Employees Worked With
Ben
Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with a lack of communication and the unresolved issues with your truck. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

December 08, 2023

Horrible. Poor customer service. Horrible communication. Horrible quality of work. Just not good. Bad bad More

by zanhagedorn
Recommend Dealer
No
Employees Worked With
Good question
Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with a lack of communication and the unresolved issues. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

December 08, 2023

Great reminders. Quick service. Fantastic valet service. The timing was very quick, the total time was about 1 hour. More

by ssm.stephanie
Recommend Dealer
Yes
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 08, 2023

Good service and people Ok Close No more now ? ? ??????l???? Yep Yep Yep ?? More

by davehiebenthal
Recommend Dealer
Yes
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 08, 2023

⁰ All of your employees that helped me. We're all pretty generous and pretty acknowledgeable. And everything was done accordingly. And I am very satisfied. Thank y ou. More

by tpilgrim51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Skyline Ford responded

We're glad we could provide a satisfying visit! Thank you for choosing Skyline Ford!

December 07, 2023

Ben continually was unorganized and had told me that I would get my car on a certain day however he did not order the part therefore I did not get my car until two weeks after I brought it in. Ben lost my More

by hbpn721
Recommend Dealer
No
Employees Worked With
Ben
Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with unorganized communication and the unresolved issues. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

December 07, 2023

Most excellent service, took our car in quickly, handled insurance with excellence, treated us like Family! More

by toniwalkerx3
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 21, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 07, 2023

The customer service has been to notch! The pick up and drop off service is fantastic and convenient! More

by KSILVA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 07, 2023

Great customer service. Mel explained clearly Everyone else was very friendly and helpful especially the cashier More

by Mirusc
Recommend Dealer
Yes
Employees Worked With
Mel
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 06, 2023

Julian Ruiz provided outstanding service in Helping me with finding a great used car With a good price that fit my budget. I couldn’t believe how fast the whole Paperwork in getting my car financing d More

by Catarina Tidwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Ruiz
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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