Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Skyline Ford
Salem, OR
3,422 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning.
Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends.
Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's.
Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends.
Thank you for being a part of this great family!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,422 reviews
Verified Customer
September 21, 2024
was super helpful with everything and helped me and my wife out a lot. super good attitude wife out a lot. super good attitude More
by leo
Employees Worked With
September 20, 2024
Communication was good,service was good,and customer pick up and delivery were excellent. Scheduling around parts availability was a little more difficult. up and delivery were excellent. Scheduling around parts availability was a little more difficult. More
by Dooderdad25
September 20, 2024
The team is so dedicated that they won't sell you a car they gonna sell you the best car according to your needs , not like like other . . Just wanna sell u anything. . Plz visit them once and feel the dif they gonna sell you the best car according to your needs , not like like other . . Just wanna sell u anything. . Plz visit them once and feel the difference 🙏. Thank you More
by VIJAYS0301
September 20, 2024
Friendly staff! excellent service! Great inventory! Certainly can't beat the prices ANYWHERE!! Highly recommended to anyone looking for a great auto buying experien excellent service! Great inventory! Certainly can't beat the prices ANYWHERE!! Highly recommended to anyone looking for a great auto buying experience 👍👍 More
by NWTFISHING
September 19, 2024
Arturo was great! Very responsive and knowledgeable. I felt like the price was fair and the service I received was excellent! Very responsive and knowledgeable. I felt like the price was fair and the service I received was excellent! More
by JOSHUASHEEN43
Employees Worked With
September 19, 2024
Very customer oriented . Checked everything and contacted me to let me know the cost before proceeding. They listened to my concerns. I feel very comfortable with bringing my Checked everything and contacted me to let me know the cost before proceeding. They listened to my concerns. I feel very comfortable with bringing my vehicle to them More
by MEHEENAN
Employees Worked With
September 19, 2024
Sent my car in for body work. Specifically, the tack welds on the latch on the hatch had failed and Ford's solution was to replace the entire door. I think that they need to reass Specifically, the tack welds on the latch on the hatch had failed and Ford's solution was to replace the entire door. I think that they need to reassess the design of the hatch to prevent this from happening. It took several weeks to get an appointment, and I was told it would take 7 weekdays to make the repairs. On the afternoon before the car was promised to be done, I called, since I had not heard from them, and was told that while installing the replacement door, it was found to have been repaired too many times and could not be use and that it would take an indeterminate amount of time to make the repair. If the dealer had several weeks to source the part and several days to make the repair, why was it determined at the last minute that the part was not good? Would not the part have been inspected on arrival? Why was I not kept informed during the process instead of having to make contact myself on the eve it was promised? After this additional delay of 7 more days, I called on a Friday and was told that it was almost done and may be done that afternoon. I was told I would be called. Monday came and went with no call. Tuesday afternoon came I was notified the repair was done. I went first thing Wednesday morning to find no explanation for the delay, paperwork not ready, and my car surrounded by other cars in a very tight, inclined and angled parking lot which I was told I had to pull my own car out of, risking striking other vehicles. Bottom line, poor product design, poor supply chain procedures, and abysmal, insensitive, seriously lacking customer service. More
by Mr.Spink
Employees Worked With
