Skyline Ford

Most frustrating car buying experience of my life Heads up, this is lengthy , but I feel reveals the true nature of this dealership: My wife and I bought a car from this dealership. Let me first say Heads up, this is lengthy , but I feel reveals the true nature of this dealership: My wife and I bought a car from this dealership. Let me first say that we had no issues with the actual salesman, decent guy and he did his job well. When we first test drove our 2014 Ford Fusion, the alignment was very much out and the car pulled to the right. I told them we wouldn't accept the vehicle until the alignment issue was fixed. They eagerly agreed that they would fix it. The next day we came in to take ownership of the car after another test drive. The alignment was still off and now pulled to the left. I had them take it back into the shop and fix it once again (do these not test drive vehicles themselves??). When we came back in to drive it for a 3rd time, the car finally drove straight, but the something still felt "off" above the steering. I said as much to the service manager and that if the issue cropped back up in the coming weeks if they were going to stand by their work. He stated that they are a "reputable dealer" and will of course fix the issue. Fast forward 3 weeks later...the car does indeed drive straight, but only for a bit. The steering is very erratic and tends to drift one way or the other for no reason, on the highway its a constant battle to compensate for the drift, not a relaxing driving experience. We brought the car back in and explained the situation, they said they would look at it immediately. A full day goes by and we didn't hear from the service department, zero communication. We both went in to ask about the car and they said they had ntest driven it and found no issue, so they hadnt done any work to it. I take the Service manager out in the car and show him exactly what the issue is, I feel that he understands what is going on. At this point they put us into a rental car, another Fusion. This car drives perfect! Now I'm convinced there is an issue with the steering/alignment on the car we purchased. A week goes by with no communication from service, finally we receive a call that says they still haven't found anything wrong with it, but have found a comparable car for us to come test drive to see if its an actual issue or just "normal operation" for that car. I make an appointment with service for that coming Sunday. When we arrive, the service department is closed, Francisco, the gentleman who sold us the car said he had heard we were coming in, but that he no other information. There is no other car for us to drive and he does not have access to our vehicle. Great. At this point, after hearing us discuss just making the dealership take the car back, he has us test driving new cars, cars that cost twice as much. This is just too much for both of us, so we leave. 2 weeks goes by, still nothing from service. Finally we get a call from the service department, they say our car has been ready and everything is fixed. I asked the service guy to go over everything they had done to the vehicle. He lists all the things they had done. When he was finished I asked what had been done since the last time we brought it in, 3 weeks ago. He admitted that they had done nothing in those three weeks. At this point I request that we set up a time to come talk to the General Manager to figure this whole situation out. Fast forward another 3 hours and the GM is calling me. This is not a friendly conversation. The GM is very rude and demands that we return the rental car immediately. As both my wife and I work long hours I explain to him that it will be very difficult to get that done until the following Monday. He starts telling me that service has been calling and we have not returned any phone calls, that our car is fixed and ready and that if I do not return the rental he will be forced to call the police to retrieve it. So basically, in one phone call, I was called a liar and threatened with the authorities over a rental car I never wanted in the first place, this phone call ended as badly as it started, with them dropping off our vehicle and them picking up the rental next morning. I drove our car to work the next day, and...same steering issue! I will never buy another vehicle from this dealership again and urge anyone who reads this to reconsider buying their vehicle there as well. More

Extremely Helpful & Friendly Service Employees Yesterday I was greeted by friendly staff member in the Skyline Ford Service Center named Katrina.( I hope I spelled her name right. ) She helped me g Yesterday I was greeted by friendly staff member in the Skyline Ford Service Center named Katrina.( I hope I spelled her name right. ) She helped me get my car checked in, serviced and provided me with some fantastic options for tire replacement. This was my best experience at the Ford Skyline Service Center yet! #KatrinaRocks More

Extremely pleased Wally was absolutely perfect! Very knowledgeable and went over everything with the vehicle and paperwork to make sure we had no questions. Fun to do b Wally was absolutely perfect! Very knowledgeable and went over everything with the vehicle and paperwork to make sure we had no questions. Fun to do business with, highly recommend Skyline Ford!! More

JermErykah Gettenby was great. Jeremy was very informed and helpfully. No high pressure. Great personality. Will recommend Jeremy him to others. Thank you for all your help. Jeremy was very informed and helpfully. No high pressure. Great personality. Will recommend Jeremy him to others. Thank you for all your help. F The Copelands More

Fast friendly service Took my older minivan in to see Jason. What a rock star! He quickly diagnosed the issue and we were helped by Bob Olin in parts. He quickly located th Took my older minivan in to see Jason. What a rock star! He quickly diagnosed the issue and we were helped by Bob Olin in parts. He quickly located the part and I was on my way in minutes. Jason and Bob were super friendly and professional and displayed outstanding customer service! Couldn't be happier! More

Couldn't have expected more New to the area and first time for service at Skyline. Easy to get appointment and Anthony was on it; checked in and my truck taken care of in about New to the area and first time for service at Skyline. Easy to get appointment and Anthony was on it; checked in and my truck taken care of in about 1 hour, Thanks Anthony. I'll be back More

Bought a Vehicle What a great experience came in today to look for a better vehicle and met phil. Phil was very helpful in getting me the best deal possible. Great per What a great experience came in today to look for a better vehicle and met phil. Phil was very helpful in getting me the best deal possible. Great person also don't remember his name but the sales manager that day was great also I will recommend my friends to check out Keizer skyline Ford for a good DEAL.. . More

Fast service without appointment I brought my car in for "the works" service about 9 am and Jason, my service advisor, had the car done and out within an hour. I didn't have an appoin I brought my car in for "the works" service about 9 am and Jason, my service advisor, had the car done and out within an hour. I didn't have an appointment and there were already three other cars waiting for oil changes. More

Awesome! Francisco was a great guy - he helped with everything we needed and went out of his way in doing so. It was an evening worth it all! Tom in fiance was Francisco was a great guy - he helped with everything we needed and went out of his way in doing so. It was an evening worth it all! Tom in fiance was another great guy to deal with and he was quite a funny character at times. Cant thank them enough for the great service in getting my new car!! More

Vee! :) I love Vee, she was a pain in my side but such a great person! And sales person. I was very happy when she came out to greet me and my son. I just fel I love Vee, she was a pain in my side but such a great person! And sales person. I was very happy when she came out to greet me and my son. I just felt a great relief having a woman sales person, being a woman myself. She did a spectacular job selling me my DREAM TRUCK! More