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Skyline Ford

Salem, OR

4.5
3,290 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,290 reviews

August 12, 2024

Skyline Ford was exceptional to work with for my purchase. I ordered a vehicle and was not over promised for a delivery date. Received frequent updates from Garrett in the building process and had a More

by MKKIRSCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 10, 2024

Called Colby inquiring about a car that was not in his inventory. Even though he knew it replant benefit him at all, Colby abate answered my questions and even researched further and provided information More

by turkdavTurk
Recommend Dealer
Yes
Employees Worked With
Colby Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 09, 2024

Mobile oil changes are a great service, huge time savers and economical. Our technician was prompt and efficient. More

by PAT-DIXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford Mobile Service!

August 08, 2024

Selected Skyline Ford because they had what I wanted and willing to sell to me at MSRP without markup. One area of improvement is in the paperwork processing - I failed to realize I was paying for new plat More

by PW2013HDRG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Ortwine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 08, 2024

Julian gave us the best car buying experience. We never felt pressured to act on anything and when we wanted time to think he gladly accepted it which made me feel more comfortable with it. We got More

by ericabuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

Sep 27, 2024 -

ericabuck responded

I still think our actual buying experience was good. However, we had a check engine light and shaking of the car start happening within 3 weeks of our purchase. We made an appointment to have it looked at. They found a few things that needed fixed totaling $1000. We tried to see if ford would help with some of that since the car had just come off their lot. I thought them waiving the $200 diagnostic fee would have been pretty fair. They did not do that; they instead gave us a $50 discount. Yes, it's something but kinda felt like a slap in the face. I wasn't asking them to cover it all but more than that would have been the right thing to do.

August 08, 2024

Gavin was not personable. I left 2 messages for him that were not returned, due to the report card I received. Gavin never expressed anything to me. More

by jpskko5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for your feedback regarding your visit. We take communication seriously and we are sorry you didn't receive the 5-star communication we know you expect. We will dial it in and make sure your next visit is worthy of all 5-stars.

August 08, 2024

The dealership was clean, has great hours and excellent staff, especially Juilan Ruiz, he was terrific! Julian made car shopping a pleasant experience. He listen to us and only showed us cars we would b More

by hollermarilyn1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 07, 2024

Nice sales staff. Anytime I’ve had my truck in for service they are friendly and provide military discount. More

by Akrein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

Worst experience ever, would never recommend, xxxx skyline ford body shop. Go somewhere else. The auto body manager needs to be fired. More

by Nick _n_lindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

We'd love to hear more from you regarding your visit. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

August 06, 2024

Never use them. I took my truck in for routine maintenance. They didn't rotate the tires, didn't add DEF. Told me my batteries were low. I went out the next day More

by kmurphy.np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

Thank you for sharing your experience with your recent service visit. We'd love to try and earn back your trust in our service. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

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