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Skyline Ford

Salem, OR

4.5
3,179 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,179 reviews

December 30, 2022

Friendly but we ended up with an improper install or removal of an O ring on the turbo which caused a complete ldraonage of our coolant. We were stuck in snow, no cell service when the leak was discover More

by Kim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Skyline Ford responded

Kim thank you for the review of your visit. We'd love to do what we can to make things right. Give us a call and ask for Jim Agur or shoot an email to jima@skylineforddirect.com

December 30, 2022

Kelley was amazing with my custom order. I got exactly what I wanted, and then some! Jeff made the financing part quick and painless. 10/10 would recommend this dealership More

by NICOLEHUMPHREYS19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Skyline Ford responded

We are happy we could help you order your vehicle! Thank you for choosing Skyline Ford!

December 29, 2022

Phil worked hard to find me the right truck. The truck has everything I wanted and needed More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Myhre, Phil McColly
Dec 30, 2022 -

Skyline Ford responded

We are thrilled we could get you behind the wheel of the right truck! Thank you for choosing Skyline Ford!

December 29, 2022

This dealer fed me lies about resale value of my vehicle and took advantage of me. More

by SalemOwner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Korey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Merzenich
Dec 30, 2022 -

Skyline Ford responded

We never want anyone to feel like they're being handed incorrect information. We'd love to hear more regarding your visit. Give us a call when you can and ask for Chad or shoot an email to chad@skylineforddirect.com

Jan 02, 2023 -

SalemOwner responded

Chad, I sent you and your sales manager emails within a week of my transaction, and over 3 weeks ago. No response from either of you. If you truly cared you would've responded already. This response feels very ignorant and "cookie cutter".

December 29, 2022

Courtesy and professional. But personal with you. Shows they care about your experience with them. More

by Bhanten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know name but guy who schedules recalls.
Dec 30, 2022 -

Skyline Ford responded

We do care! Thank you for choosing Skyline Ford!

December 28, 2022

The only issue during the whole process was the door on the van. It was impossible for me to close without wrenching my arm. When Dennis the driver did it he also had trouble and it took 2 times for him. I More

by Lauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We appreciate your feedback on the shuttle van. Thank you for choosing Skyline Ford!

December 27, 2022

Try dfg tyu tee wet poi Ute fight ftr 123 wee you ghh CD-R dfg More

by 345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We agree wholeheartedly. Thank you for choosing Skyline Ford!

December 27, 2022

Great at sales not so good at service after the sales is done on the More

by mdocs2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

Thank you for the feedback and for choosing Skyline Ford!

December 27, 2022

Concerned about customer service and making sure all parts are on correctly. Drove off after oil change and the bottom cover was dragging on ground. More

by JERKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

Thank you for this review and honest feedback. We'd love to make your next visit worthy of all 5-stars. Email jima@skylineforddirect.com when you can so we can get you sorted out.

December 25, 2022

They do a good job with letting you know what is recommended for your car maintenance and what is needed. They even called a day or so later by phone to make sure everything was satisfactory. More

by jonjanwahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We love keeping our customers informed! Thank you for choosing Skyline Ford!

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