Sioux Falls Ford Lincoln

While scrolling through here, I have actually become more disheartened. I had to make an appointment three weeks prior (back in October). Now it is almost Christmas and I still do not have my car back. I dro disheartened. I had to make an appointment three weeks prior (back in October). Now it is almost Christmas and I still do not have my car back. I dropped my car off on November 17th. I never get updates on what is going on unless I call. I did not get a loaner until I wrote a Google review. I was actually told they did not have any loaners until I did that and then one magically appeared. I want to go see my mom for Christmas and I have a miles limit on my loaner, so I will probably not be able to drive to see her. Before I got the loaner, I spent over $500 on Lyfts and Ubers to get around. There is no way the owner or Ford Corporate know that my car has been in this shop for about 6 weeks. Mix that in with needing to call ahead and my car has been essentially tied up by the Ford dealer for over two months. This is a massive show of incompetence or laziness. I plan on going to the Better Business Bureau and Ford Corporate of this keeps dragging on. I feel helpless and like I am being taken advantage of. I would strongly advise no one to go here unless you have nothing to do and nowhere to be…for months. More

Very poor customer service. Three service representatives with one helping a customer and two texting on their phones. I stood approximately 8 feet in front of them waiting to Three service representatives with one helping a customer and two texting on their phones. I stood approximately 8 feet in front of them waiting to be acknowledged. Approximately 1-minute passed without either looking up so I decided to time their response- 2 minutes 23 seconds later one of them looked up while smiling at the text he received to ask if he could help me. While listening to me he was simultaneously texting. Fortunately I found out Toyota works on Fords. More

AC not working, I was told it was low on Freon and it would need a new compressor. Cost $1600. I told them not to do anything, paid $300 for their diagnosis. Took my F150 to another shop. They replaced would need a new compressor. Cost $1600. I told them not to do anything, paid $300 for their diagnosis. Took my F150 to another shop. They replaced the Freon and checked for leaks. $140 AC ice cold for last 3 months. Dishonest shop! More

The service department is horrible. My New F150 lost oil pressure and power while on the highway. Called SF Ford, and they said I had to contact roadside assistance for warranty work. C My New F150 lost oil pressure and power while on the highway. Called SF Ford, and they said I had to contact roadside assistance for warranty work. Called roadside assistance and was told no towing service in South Dakota. After a $500 tow to the dealership, the vehicle was at the dealership for a week. Had to call several times to find out the status of the vehicle. Once, manager Lyle said the vehicle was not there or in the shop and would get to it when they get to it. Service representative Miguel would never answer the phone and left several messages. Finally went to the dealership after a week to get the vehicle and had the paperwork thrown at me by Bill stating nothing wrong with your vehicle, no charge. Found out they had been having the courtesy drivers were drive my vehicle all week and went through a tank of gas and changed all the settings on my information screen, and left a bad smell in the vehicle. Left a complaint and have never heard anything back. More