Sioux Falls Ford Lincoln

As for my salesman, I am very happy. As for the service center, specifically the the service writers, even more specifically Chad Gray… I don’t have a good word to say. I brought my vehi As for the service center, specifically the the service writers, even more specifically Chad Gray… I don’t have a good word to say. I brought my vehicle in at 9:45 AM for 3 recalls that had been scheduled roughly a month earlier due to the fact that some parts would need to be ordered. When I arrived I was told they may not have all the parts for my car. A FEW hours later I was told that I was “In Luck” and they had the parts on hand (I would hope so, they where ordered a month ago). At roughly 2:00 PM I saw my vehicle go on the rack and asked Chad Gray if nothing had even been started on the vehicle yet. Chad went out to check with the technician, came back and told me part of it was done but he still had other work to do so it would still be a while. If the work had not been started, I planned on rescheduling (at a different dealership). Now, having experience as an ASE certified technician, know what the parts are that they’re replacing, where they’re located, what they look like and approximately how long it should take to replace them. Also service writers, there is a window in the waiting room!!!! As I watched the technician through the window, I saw him START on my vehicle after I had been sitting in the waiting room for 4 hours and after Chad Gray had told me some of the work had been done. After being in the waiting room for a total of 7 plus hours I mentioned to Chad Gray that I would have appreciated it if would have just been honest and told none of the work had been started and I would have rescheduled. Chad Grays response was that he didn’t know what work had been done (which is ironic since that is what I asked him to check on and he gave me an answer). Then Chad told me that is what the shuttle service is for (in a fairly snarky manner, like I’m supposed to be my own shuttle driver?) which in the morning I was told that I lived to far away for the shuttle service. I also mentioned that when you have a 10:00 appointment, my expectation would be that my vehicle would be worked on at 10:00. I was then informed that (in fairly snarky manner) is just a drop off time and the service writers don’t schedule and that isn’t there fault (or problem, again this is apparently something the customer should have already know and handled on their own). To wrap this up, I WILL NEVER do business with the Sioux Falls Ford service department ever again. I made this claim many times in the past but this is the last straw. There are plenty of other Ford dealers in the area, no need to waist my time here and be treated like my time or opinions really just don’t matter. More

Trey was very easy to work with at Sioux Falls Ford. Would buy from him again. Would buy from him again. More

Chris Hunt gets an A+++. As the wife I find myself smoothing the way through our life so things work. Chris was receptive to me, understood my on-the-side comments, and work As the wife I find myself smoothing the way through our life so things work. Chris was receptive to me, understood my on-the-side comments, and worked with my husband so that we got what he wanted. Having had substandard experience in the past with Sioux Falls Ford, Chris assured me "he" would take care of things, and he did. Not once did we have to address concerns that stemmed from the past - Chris did it all. I would give Chris Hunt's name to anyone needing help at the Sioux Falls Ford location. Anyone reading this review can "trust" this review to be honest as that is how we roll. Love my truck, how it looks and how it moves. Thank you Chris Hunt, thank you Ford! More

The sales people are nice & not pushy. The dealership is clean. We would recommend this dealership. The dealership is clean. We would recommend this dealership. More

Sioux Falls Ford has always been a great experience Chris Hunt has help my family with multiple purchases and we will continue to be repeat customers! Thank you Hunt has help my family with multiple purchases and we will continue to be repeat customers! Thank you More

Excellent sales staff and thorough on details for purchase and trade in. Seemed friendly and professional at all times. purchase and trade in. Seemed friendly and professional at all times. More

Great place to buy a truck!! I worked with Christopher Gollnick. he went above and beyond helping me and he was honest the entire process. There was no surprises. Gollnick. he went above and beyond helping me and he was honest the entire process. There was no surprises. More

We found a vehicle online and met with Ken at the dealership. He was fantastic to work with and we were able to drive home with our new auto! Great experience! dealership. He was fantastic to work with and we were able to drive home with our new auto! Great experience! More