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Sierra Honda - Service Center

Monrovia, CA

4.8
849 Reviews

849 Reviews of Sierra Honda - Service Center

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December 21, 2024

The service was awesome and wonderful with Billy I am surely coming back for another service More

by RPHIPOLITO_0859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 24, 2024 -

Sierra Honda responded

Thank you for letting us know how pleased you were with Billy's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again!

December 21, 2024

Kevin Eng did a wonderful job will my recall and getting my service done within 3 hours that I needed. I appreciated him calling as soon as the car was ready for pick up and everything was taken call of. More

by shellyfriedenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

Shelly, we're happy Kevin handled your visit with great communication and got you safely back on the road in a timely manner. We hope you'll continue to choose Sierra Honda for all your automotive needs!

December 21, 2024

Quick and easy service. Everyone working there is very professional and polite. I like the new location as well! More

by COLIN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

We're delighted to hear that, Colin! Thank you for letting us know how pleased you've been with our efficient service team and awesome facility. We wish you pleasant travels until we may be of service to you again!

December 21, 2024

Great service and friendly staff. Highly recommend getting your vehicle’s maintenance work done here More

by G1998GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. Safe travels until we see you again!

December 21, 2024

I bought my car at your dealership in May 2009. For the last 15 years, I've been going back for services, and I have gone nowhere else. I have always requested Kevin Eng for 15 years because he's p More

by GRACE LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

Grace, we're delighted Kevin has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!

December 21, 2024

Courteous, fast and excellent service. Kevin Eng took care of our Honda Pilot. Thank you Kevin! More

by fharo_rx7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

We're glad Kevin made your day a little easier by being supportive and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

December 21, 2024

New facility 100% better than the old one. Service personnel very professional. However, I wish they could find a way to not undue all my settings. It took me an hour to set them all back. More

by williamwoolsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 24, 2024 -

Sierra Honda responded

William, thank you for your insightful feedback on our service department. We're happy you really enjoyed the new facility. We hope to make your next visit even more helpful and convenient.

December 20, 2024

Been coming back to Sierra Honda for service and maintenance since I got my car 4 years ago. The service is great. No fuss and straightforward. Kevin is nice and answered all my questions. Would go More

by MICHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Sierra Honda responded

Michelle, we're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Kevin was pleasant and straight-forward. See you next time!

December 19, 2024

Billy in Service and Charlie in Finance both worked as a team to provide me with excellent customer service. It's refreshing in a culture that has forgotten that the customer drives the success by It's loy More

by BANKONME5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in Service
Dec 19, 2024 -

Sierra Honda responded

Thank you for your very encouraging words about our awesome team. Billy and Charlie are both great people to work with, and we appreciate your recognition of their excellence. Safe travels until next time!

December 19, 2024

Service teams must pick up the phone lines when customers called for the services. Especially when the recall work needs to be done. This needs to improve and corrections. More

by tsuitaiyan
Recommend Dealer
No
Employees Worked With
Adam Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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