Back

Sierra Honda - Service Center

Monrovia, CA

4.8
653 Reviews

653 Reviews of Sierra Honda - Service Center

Sort by
December 13, 2023

My service advisor KevinEng is the best! He is honest, friendly and very helpful anytime I need service done to the car. He is the only person that I keep coming back to to do anything that More

by ingmarchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you like working with Kevin! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

December 12, 2023

Darrell in the service department took care me and made it super easy. I didn’t have to worry about a thing, he had me taken home and brought back by a Lyft. It was some of the best and smoothest service I More

by Tyler Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Brannon
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you liked this service visit, Tyler! We're pleased you enjoyed Darrell's assistance and the accommodations furnished by our service department. We hope you'll continue to make Sierra Honda your first choice for service!

December 01, 2023

My Service Advisor, Kevin Eng was superb. Honest and knowledgeable!!!!!!!!! When he services my cars I feel comfortable that I will not get ripped off. He’s why I keep going back. More

by Jeffrey H
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
Dec 05, 2023 -

Sierra Honda responded

Thank you for your kind review, Jeffrey! We truly appreciate your continued business, and we're glad Kevin has always taken such great care of you and your Honda. Thank you for making Sierra Honda your #1 choice for service!

November 30, 2023

I needed major service for my vehicle. Billy Tam was very helpful in getting me in and started. He kept me informed throughout the process. More

by mapa85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tan
Dec 05, 2023 -

Sierra Honda responded

Thanks for stopping by to share your 5-star review of Billy! We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

November 24, 2023

The service dept has always been helpful, considerate, and concerned for the service of my car More

by edelgado17n0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sierra Honda responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with our efficient and attentive service team. We wish you pleasant travels through the holiday season until we may be of service to you again!

November 22, 2023

Very helpful and honest, will be taking my car here for service from now on More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Nov 27, 2023 -

Sierra Honda responded

RG, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy our team handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

November 22, 2023

Kevin Eng has been our go to person in the Service Department and he is always prompt and helpful with our service needs, and sometimes they have been challenging. Thank you Kevin! You are the BEST! More

by Robert & Deborah Moser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sierra Honda responded

Thank you for your kind review, Moser Family! We truly appreciate your continued business, and we're glad Kevin has always taken such great care of you and your vehicle. Thank you for making Sierra Honda your #1 choice for service!

November 16, 2023

My customer service rep Kevin Eng provided me with excellent customer service. He I formed me every step of the way regarding what was wrong with my car and the services I would need. More

by jessicagrant1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Sierra Honda responded

Thank you for your positive review, Jessica! We sincerely appreciate your assessment of Kevin in our service department, and we hope that you'll think of us the next time you have any automotive or Honda needs. Safe travels this holiday season!

November 09, 2023

Darrell Brannon provided excellent service, he was proactive every step of the way. Explained the process and listened to all of my concerns. More

by julian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Nov 10, 2023 -

Sierra Honda responded

Julian, thank you for sharing positive feedback on Darrell! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Darrell provided for you. We look forward to your next visit!

November 08, 2023

Darrell Brannon was very helpful and explained what the recall was for. He was very friendly as well and his customer service was excellent. More

by Monalisa711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Sierra Honda responded

Thanks for the fantastic review of Darrell! Darrell is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle. Thank you for choosing Sierra Honda for your recall needs!

...
43
...