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391 Reviews of Sierra Honda - Service Center
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July 27, 2022
Great Experience at the service department. Billy made my visit very welcoming and pleasant. He took care of my daughter's car and returned it at the time promised. Will return and ask for Bill Billy made my visit very welcoming and pleasant. He took care of my daughter's car and returned it at the time promised. Will return and ask for Billy again. Great guy! More
by Zulma
Employees Worked With
Billy
Helpful July 23, 2022
Made an appt and was greeted and helped quickly. Service Advisor Yessi Perez was great and always kept me updated on the status of the service Service Advisor Yessi Perez was great and always kept me updated on the status of the service More
by Pgriego
Employees Worked With
Yessi Perez
July 17, 2022
Service department is professional, thorough, competent, and customer friendly. i have gone to them for all my auto concerns. I highly recommend Sierra Honda. and customer friendly. i have gone to them for all my auto concerns. I highly recommend Sierra Honda. More
by dorrjim
July 13, 2022
The service was great from the receptionist who make my appointment to the advisor,thanks! appointment to the advisor,thanks! More
by Febe De La Torre
Employees Worked With
July 11, 2022
I am finding the Sierra Honda service is improving. I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off a I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off and found maintenance light was still on. Geezz, I drove back again to Sierra. At this time of service, Kevin Eng who assisted me was helpful and friendly. Due to his friendliness, I ended up getting him a caramel machiatto, Starbucks. (his favorite). More
by lydiasmith424
Employees Worked With
July 08, 2022
Kevin Eng has consistently provided outstanding service for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. More
by LLW
Employees Worked With
July 07, 2022
Was having trouble with my car not starting up consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arran consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arrange Lyft rides to take me to and from the service center. Turns out the repair was also covered under my warranty. The Monrovia dealership was a bit further away than I'd typically go, but glad I did. More
by jordyjordyjordys
Employees Worked With
July 07, 2022
Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More
by EieiO
Employees Worked With
