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Sierra Honda - Service Center

Monrovia, CA

4.8
851 Reviews

851 Reviews of Sierra Honda - Service Center

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September 10, 2024

Very great attitude, and making sure to always be as friendly as humanly possible to the customer, client. More

by LEWMARTINEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Sierra Honda responded

We sincerely appreciate your thoughtful assessment of our awesome dealership team, and we hope that you'll think of us the next time you have any automotive or Honda needs. Safe travels until we meet again!

September 09, 2024

Kevin Eig was incredibly professional, friendly and knowledgeable. He took time to explain everything that needed to be done, answered all my questions. The level of service I received was top-notch. I More

by MARIAESPARZA80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Sierra Honda responded

Thanks so much, Maria! We're delighted the value of Kevin's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

September 08, 2024

Sierra Honda is always generally organized and responsive. Their newer online system is more helpful and organized as well and helps to schedule service. Adam is the agent who I generally use and More

by brownam10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Sierra Honda responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Adam has always taken such great care of you and your vehicle. Thank you for making Sierra Honda your #1 choice for service!

September 08, 2024

Services was done professionally. I appreciate the friendly customer service and timely reminders for the appointment. More

by MH
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Sep 09, 2024 -

Sierra Honda responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

September 08, 2024

Yessi was very professional and pleasant to deal with. She made sure the issue on my vehicle was addressed and provided me with updates throughout the process. More

by botan1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Sep 09, 2024 -

Sierra Honda responded

Thank you for your trust in our service team! We're happy Yessi provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

September 08, 2024

I was assisted promptly from the get go. The estimated length of service time was met. The staff are knowledgeable. More

by PJMANGILOG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Sierra Honda responded

We're pleased you had a great service experience with us, and that your advisor made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

September 08, 2024

Never told me that I needed a new battery and I told them I was waiting and the service rep called me never came to the waiting and stayed in the call that my car was ready and I can come pick it up before 4 More

by CBTLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Sep 09, 2024 -

Sierra Honda responded

I sincerely apologize for your experience in our service department. I would like to speak to you about your visit, but need more information to identify your service records. Please give me call when you can. I'd appreciate the opportunity to address your concerns properly. John H. Howard III 626.879.2935 ext 7084 Service Manager, Sierra Honda Of Monrovia

September 07, 2024

Great fast and friendly service! Five stars! Great communication as well. Kevin was very helpful. More

by AMERCADO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Sierra Honda responded

Thank you for taking a moment to share positive feedback on Kevin! We truly appreciate hearing from people who have been helped by our amazing team. Thank you for choosing Sierra Honda!

September 07, 2024

Great service! Made an appointment over the phone. Came in the next morning. Minor service and oil change done. Kevin was thorough and honest. Provide costs upfront More

by MIRIAMSHIN177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Sierra Honda responded

Thanks for letting us know how pleased you were with the convenience of this service visit with Kevin, Miriam! It is always our pleasure to get the work done to your complete satisfaction. We'll see you next time!

September 06, 2024

Great customer service, good communication, fast service and good quality. Thank you! Much appreciated Honda team More

by manuelloera14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Sep 09, 2024 -

Sierra Honda responded

Manuel, we sincerely appreciate your thoughtful assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or Honda needs. Safe travels until we meet again!

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