Sierra Honda

I'm an Internet shopper and a cash buyer for cars because I want to avoid wasting my time in negotiating and financing at the dealers'. I did my homework online and got a great price in email from Honda Sant I want to avoid wasting my time in negotiating and financing at the dealers'. I did my homework online and got a great price in email from Honda Santa Ana. But by the time I transferred enough money from my saving to my checking account (took 3 days), my colors were sold out. So I had to look for another dealer who can match the offer and had my colors. John Ruiz of Sierra Honda kept asking me to come in after I forwarded my email quote to him. I reminded him several times that by forwarding the quote to him, I assume he would honor the price once he verifies the email was not a hoax. I was concerned that this would turn out to be a lure but since he had my favorite color, I couldn't resist the temptation. After inspecting the car I wanted, we sat down to verify the email I brought. He went to another room where I couldn't hear him and came back saying the price was a typo. I wanted to laugh but just walked out. Guess this is the only excuse he could use other than claiming my email was faked, which I doubte he dared to say. How could it be a typo? I emailed back and forth with the salesman who sent me the official quote to confirm the exact trim, OTD price and colors and I would have bought one from him if I was more flexible with the colors. I trusted him very much because he sold my friend a similar car also at a great price recently. Now in retrospect, I don't think John Ruize was willing to match the price before I went there and just tried to lure me in, and I doubt he even talked to the right person (or anyone) in the other room. Otherwise, why didnot he allow me to hear the phone conversation? The fact that he didn't want me to hear the conversation just added to my suspicion. To be fair, I have to say that there is still a tiny possibility that someone in Santa Ana indeeded told him that. But if you trust my judgement, stay away from this dealer. More

Unlike the other reviews that were posted, I have a totally different feeling towards Sierra Honda. Test drive went well but it just went downhill from thereon. The salesman who we were dealing with totally different feeling towards Sierra Honda. Test drive went well but it just went downhill from thereon. The salesman who we were dealing with left in the middle of doing our paperworks, so a very rude sales lady ended up helping us. She lied and told us other dealers who are selling the same model will never sell below their sticker price, but little did she know we had been in contact with another dealer and they were willing to slash their price. But with Sierra Honda being closer, I decided to go there. After I told her about this, she then changed her story and say the Honda dealers "in their area" sticks to their sticker price. So not all Honda's are like that as she previously claimed. What a joke. So my overall experience is about a "0" but since the rating scale only starts from a "1", I give it a "1". Anyone who is considering going, I would definitely not recommend it. More

I actually went in to buy a pre-owned Toyota. Despite that, the customer service was excellent. Overall, it's a very open-minded, friendly dealership. I would definitely consider buying a Honda for my that, the customer service was excellent. Overall, it's a very open-minded, friendly dealership. I would definitely consider buying a Honda for my next car just because of them. More

I originally requested a quote for a 2005 Accord LX V6 through an Internet service. I received their bid through e-mail; it wasn't very competitive, but there was also a note that they had never lost a s through an Internet service. I received their bid through e-mail; it wasn't very competitive, but there was also a note that they had never lost a sale because of price.<br><br>Initially, I got a quote which was more than $750 less from Honda of Santa Monica, but the deal fell through because when we parked the car after the test drive a porter crashed into the new Accord we were about to buy.<br><br>Remembering the e-mail from Sierra, I called them and asked if they had the car I wanted and if he could match the price. Scott said he was happy to match any price in writing, I didn't have a quote in writing, but asked if a call to verify would be acceptable, and he said yes. I also spoke to Michelle who physically went to check out that the car I wanted was still there.<br><br>My family and I went down the dealership, Scott first showed us the car, let us inspect it and took us out for a test drive. Then we went in and did the paperwork with the finance manager while the car was being prepped for delivery. <br><br>There were no hassles, and they didn't play any games. They did not try to tell us they could not sell the car because of price, nor did they push a warranty or lojack nor did anyone complain once that "we aren't making any money off this deal," as so many other dealers have done.<br><br>After the paperwork, we went out to the car, and Scott taught us how to use all the features, and we drove off with our new car.<br><br>This is the best car purchasing experience I have ever had. I highly recommend Scott Reynolds, Michelle Tan and Sierra Honda. More