Showcase Honda - Service Center

Deceptional overall service. On April 12th, I received a call 30 minutes ago from a honda dealership. The guy asked for me in spanish, and i responded to him in english asking who On April 12th, I received a call 30 minutes ago from a honda dealership. The guy asked for me in spanish, and i responded to him in english asking who he was looking for, he then said that he was looking for me and wanted to know if i was interested in buying or trading in my current honda. i told him i was not interested at the time and asked him if my language preferences were set to spanish. he said no. so i told him it was not professional for him to assume that i speak spanish just because my name is Maria. he then just said have a good day and hung up on me. this is HORRIBLE service. I tried looking up a corporate number for me to complain to and did not find one. I called back and the agent that answered told me the manager in charge would call me back by th following weekend. This is unacceptable and disapointed a big company like this has employees like this representing them. Today, June, I came at the time I made an appointment to online where I requested to visit the service center to have an oil change done, tire rotation, etc done and when I spoke to the person assigned to me, which I believe was Travis, it made my Honda experience worse. When I requested a rental car online prior to my visit, I asked him about it when I dropped off my car. He first said he didn't see a request on his computer. Then when I showed him the email confirmation of my appointment indicating the arrangements I had requested, he said that because I had only listed an oil change to get done, I couldn't get the rental because they don't do car rentals through them, he would have to shuttle me somewhere else. I didn't see that disclaimer when I made my appointment online and he continued to display a combative demeanor saying he didn't show on his computer that I made that request(even though I showed him the email). I didn't get an apology or anything from him, just a bad experience. This will be the last time I get my Honda serviced at this specific location. Since I wrote this review the same day that I was at the dealership, they received my email right away. I was confronted about it by Travis and asked if I wanted to speak t his manager. I said no, that I had written about my experience and had nothing else to say. He then offered to credit me for my oil change if I would retract my online review, I advised him I was not in it for the money, that a simple apology from him would have sufficed. He then made remarks to me about "oh so you don't care that someone is losing money from their paycheck?". I then repeated myself that I wrote about the service he provided me and he was yet to apologize to me. He spoke to me in a condescending tone and took my payment and handed me my keys. No thank you, didn't even tell me where my car was parked. This is very unprofessional. I did NOT expect to get confronted about this by this man. The most embarrassing thing was that I had my ten year old niece with me and she witnessed the entire thing. The gentleman who was helping me prior to this happening gave me a pamphlet with the things my car needed. I was considering getting the entire service done on my car that day, but then I did not feel comfortable to do so after this encounter. More

Rude service manager and service assistant. Today I went in to get a new tire. I informed the assistant that I usually work with Daniel . Unfortunately he was not in. I asked if they could price Today I went in to get a new tire. I informed the assistant that I usually work with Daniel . Unfortunately he was not in. I asked if they could price match Discount tire and he said No. They don't do that. I told him that Daniel always price matches Bell Honda for me . He told me Daniel could get fired for that. I asked to speak to the service manager. He was just as rude. I left and went to discount tire and bought 4 tires! Not only that, I got home and found a coupon from Showcase Honda that says Price match!! Tomorrow I will bring the coupon to the General Manager. More

Frustrating Lack of Transparency & Unnecessary High Cost The cost for service was simply way more than any other place we shopped for the exact same replacement of a part & the labor associated with it. I fe The cost for service was simply way more than any other place we shopped for the exact same replacement of a part & the labor associated with it. I felt disappointed and frustrated that I was told this was a "large job" that would take them two days to somehow complete, but the place I went to was able to do the entire replacement for half the cost, the same result, and within a 1 hour time span. More

Service Department lacks the necessary skills I bought a van there and negotiated the towing package as part of the price. They installed it, but it didn't work. I brought it back and they claim I bought a van there and negotiated the towing package as part of the price. They installed it, but it didn't work. I brought it back and they claimed it worked, but it did not. They also ruined the trim inside the car brought the seat belt our of the wrong spot when they tried to troubleshoot it. The service center claimed it was not them. Since they were the only ones to work on my car since I bought it, the only other option is that it came that way and I never noticed it. I doubt that. I brought it to another mechanic to look at it and found out they forgot to put the fuses into the car when they installed the towing package. They had issues and kept calling me to tell me that they where purchased and there was a new service department. I guess they may have made it worse instead of better. I will not be going back there for anything. More

Helpful and quick My experience was quick and easy. Not a long wait for a break change. I left my emergency break on while leaving the dealership on accident and they h My experience was quick and easy. Not a long wait for a break change. I left my emergency break on while leaving the dealership on accident and they had no problem taking it back to look at it again. I recommend for good customer service! More

Poor customer loyalty Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Ho Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Honda. No discount offered . She. Was sold a new tire at full retail and referred to discount tire as a better choice for tire repair support. Her car is a new Honda purchased 11 months ago from this dealership. Complained to manager only to be told nothing could be done. No customer loyalty or support shown for returning customer. More

Great service for out-of-towners We were visiting the Southwest this summer while on vacation from the east coast and the check engine light came on in our Odyssey van. We found Showc We were visiting the Southwest this summer while on vacation from the east coast and the check engine light came on in our Odyssey van. We found Showcase Honda by doing an internet search at 10:00 p.m. when we arrived in Phoenix and made an appointment online for 7:00 the following morning. The service department was able to diagnose the problems and obtain the parts quickly. As a courtesy, two mechanics worked on the van at one time to fix each of the problems in order to get us back on the road sooner to continue our vacation. We were charged what we feel was a comparable amount to what we would have paid in our hometown for the same repairs. Our fear was that we would pay a premium cost because we were 2000 miles from home and had no options, but Showcase Honda was very fair in their dealings with us. We feel that they went above and beyond in their courtesy and service. Thanks to all the team for helping us get back on the road for our coast-to-coast family vacation!! More

Service! Cameron Hollis is a very sharp young man. Always seems to tell me what I need to know and looks out for proactive maintenance on my vehicle. I would n Cameron Hollis is a very sharp young man. Always seems to tell me what I need to know and looks out for proactive maintenance on my vehicle. I would never take my Honda anywhere else other than to Cameron. He deserves recognition for the best customer service I have received at a dealership. A guy like Cameron is very promotable and loyal! More