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Showcase Honda - Service Center

Phoenix, AZ

4.7
976 Reviews

976 Reviews of Showcase Honda - Service Center

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February 19, 2025

First thing, I brought my car in to have them look into my air compressor that right Honda said I need replaced and paid right Honda the $100 to look at it. I brought it to showcase in order to get it unde More

by Showcase Honda are liars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard York
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hoopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Suzuki
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ungor
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Easy to schedule and good service. Francisco was incredibly helpful and knowledgeable to guide me through my service. More

by RACHEL.ZIEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Showcase Honda responded

Thanks for the great feedback, Rachel! We're thrilled to hear that scheduling was a breeze and that Francisco made such a positive impact. We appreciate your support and look forward to serving you again!

February 17, 2025

Very unhelpful and wouldn't honor the MPP warranty without me paying an outrageous amount. I had to get another car and repo the piece of crap 2021 Kia Soul Showcase sold me. THE SECOND USED PIECE OF More

by chris2fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Birchman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Showcase Honda responded

We understand how frustrating this situation has been for you, and we take concerns like yours seriously. Our team strives to provide transparent and fair service, and we regret that you feel your warranty coverage was not honored in the way you expected. We would like the opportunity to discuss this further and see if there is anything we can do to assist you. Please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can review your concerns in more detail.

Feb 18, 2025 -

chris2fer responded

I reached out to Lindsay Voss via email AND left a phone voicemail and NO RESPONSE! SO, NO... my concern is NOT taken seriously.

February 16, 2025

Quick informative and easy They honored their time estimates Comfortable lounge area with coffee and water More

by HARRYS246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

Thanks for the fantastic review, Harry! We're thrilled to hear you found our service quick and informative. We appreciate your kind words about our lounge area—coffee and comfort are key! Looking forward to welcoming you back soon!

February 14, 2025

I had to bring my vehicle back twice for additional work that should have been completed correctly on the initial visit. Francisco was great to work with. He made this experience as painless as possible con More

by Jluman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

It's always our goal to get things right on the first visit, and we apologize for any inconvenience caused by having to bring your vehicle back. If there’s anything else we can do to assist you or if you’d like to discuss this further, please don’t hesitate to reach out to Sean Hoopes, Service Director, at 602-274-3800.

February 14, 2025

Have had constant issues with my "certified preowned" Honda civic. Paid $700 for "major service" in September 2024. 1 went to a different mechanic last week who believes showcase Honda did not actually More

by TOM@MIDWAYSTRAGIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

We take the quality of our work seriously and strive to ensure that every customer receives the service they expect. Please know that we are committed to resolving any discrepancies with the work completed. We’d like to invite you to reach out to Sean Hoopes, our Service Director, at 602-274-3800. He would be more than happy to discuss the specifics of your situation and review the details of your service.

February 13, 2025

liar to customer about the job never been done and disappointed to Me about honda services. More

by MICHAELNGUYEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Eshelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

We understand how important it is to have complete transparency when it comes to servicing your vehicle, and we take concerns like yours seriously. Our goal is to provide an honest and reliable experience, and we would like the opportunity to address this matter further. Please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, so we can discuss your experience in more detail.

February 12, 2025

Customer Service friendly and efficient. I enjoy taking a cappuccino while wait for my service in Showcase Honda. They are always very enthusiastic and polite. Keep greeting and smiling More

by Katt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Showcase Honda responded

Katt, we're thrilled to hear you enjoyed your experience with our team! Your kind words about our customer service and the cappuccino make us smile. We’ll keep the enthusiasm high and the greetings coming! Thanks for the fantastic feedback!

February 12, 2025

Good service, smooth process, friendly staff, and great communication—highly recommend for a hassle-free experience! More

by subhambadhyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atul Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Showcase Honda responded

Thank you for your fantastic review! We're thrilled to hear you had a smooth experience with our team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

February 11, 2025

This dealership is professional and kind and seems to know what they are doing, while some advisors can be a little pushy when dealing with an older woman, as evidenced by changing their tune when a youn More

by Trav Lite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have anyone specific
Feb 12, 2025 -

Showcase Honda responded

Thank you for your feedback. We appreciate your kind words about our professionalism and the quality of our work. We take your concerns seriously and are always striving to improve. Your insights on pricing will be shared with the team as we aim to enhance our customer experience.