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Showcase Honda - Service Center

Phoenix, AZ

4.7
959 Reviews

959 Reviews of Showcase Honda - Service Center

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February 21, 2025

Exelaint customer service and very friendly. I have recommended Show Case Honda to family members More

by alemosqueda32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roscoe Gist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

He’s amazing he knows how to treat people he helped me out with a payment plan on my maintenance More

by Taniaalicea0342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hoopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Suzuki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ungor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard York
February 21, 2025

I appreciate James getting me in and out faster than expected, with all the work completed. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

First thing, I brought my car in to have them look into my air compressor that right Honda said I need replaced and paid right Honda the $100 to look at it. I brought it to showcase in order to get it unde More

by Showcase Honda are liars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard York
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hoopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Suzuki
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ungor
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Easy to schedule and good service. Francisco was incredibly helpful and knowledgeable to guide me through my service. More

by RACHEL.ZIEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Showcase Honda responded

Thanks for the great feedback, Rachel! We're thrilled to hear that scheduling was a breeze and that Francisco made such a positive impact. We appreciate your support and look forward to serving you again!

February 17, 2025

Very unhelpful and wouldn't honor the MPP warranty without me paying an outrageous amount. I had to get another car and repo the piece of crap 2021 Kia Soul Showcase sold me. THE SECOND USED PIECE OF More

by chris2fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Birchman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Showcase Honda responded

We understand how frustrating this situation has been for you, and we take concerns like yours seriously. Our team strives to provide transparent and fair service, and we regret that you feel your warranty coverage was not honored in the way you expected. We would like the opportunity to discuss this further and see if there is anything we can do to assist you. Please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can review your concerns in more detail.

Feb 18, 2025 -

chris2fer responded

I reached out to Lindsay Voss via email AND left a phone voicemail and NO RESPONSE! SO, NO... my concern is NOT taken seriously.

February 16, 2025

Quick informative and easy They honored their time estimates Comfortable lounge area with coffee and water More

by HARRYS246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

Thanks for the fantastic review, Harry! We're thrilled to hear you found our service quick and informative. We appreciate your kind words about our lounge area—coffee and comfort are key! Looking forward to welcoming you back soon!

February 14, 2025

I had to bring my vehicle back twice for additional work that should have been completed correctly on the initial visit. Francisco was great to work with. He made this experience as painless as possible con More

by Jluman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

It's always our goal to get things right on the first visit, and we apologize for any inconvenience caused by having to bring your vehicle back. If there’s anything else we can do to assist you or if you’d like to discuss this further, please don’t hesitate to reach out to Sean Hoopes, Service Director, at 602-274-3800.

February 14, 2025

Have had constant issues with my "certified preowned" Honda civic. Paid $700 for "major service" in September 2024. 1 went to a different mechanic last week who believes showcase Honda did not actually More

by TOM@MIDWAYSTRAGIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

We take the quality of our work seriously and strive to ensure that every customer receives the service they expect. Please know that we are committed to resolving any discrepancies with the work completed. We’d like to invite you to reach out to Sean Hoopes, our Service Director, at 602-274-3800. He would be more than happy to discuss the specifics of your situation and review the details of your service.

February 13, 2025

liar to customer about the job never been done and disappointed to Me about honda services. More

by MICHAELNGUYEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Eshelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Showcase Honda responded

We understand how important it is to have complete transparency when it comes to servicing your vehicle, and we take concerns like yours seriously. Our goal is to provide an honest and reliable experience, and we would like the opportunity to address this matter further. Please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, so we can discuss your experience in more detail.

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