Shottenkirk Hyundai Granbury

I will never be coming back to this dealership to buy a vehicle from them. I've had nothing but problems with this vehicle. I would expect to have everything that I needed to be in the vehicle when I purch vehicle from them. I've had nothing but problems with this vehicle. I would expect to have everything that I needed to be in the vehicle when I purchased it, and espically after spending $30,000!!! I have yet to get the gas milage I was told. I've had the car a year now and have already had to put new tires on it. Just poor quality & I'm very very disappointed in my purchase! The one good thing I have to say is that the service department is outstanding, great customer service! More

The dealership was clean organized and very polite people, They were in nice attire and took very good care of me. Great price and John did great. people, They were in nice attire and took very good care of me. Great price and John did great. More

I live about 400 miles away and they definitely made my trip worth it!! Not only did they give me and excellent price on my vehicle but also beat a competitors trade-in!! I absoutely loved dealing with Kei trip worth it!! Not only did they give me and excellent price on my vehicle but also beat a competitors trade-in!! I absoutely loved dealing with Keith and Steven. I told them exactly what I was looking for and they found me exactly what I wanted. Steven works for Hyundai and Keith works for Toyota!! I drove down on a Saturday and they had the vehicle gassed up and ready to go!! I highly, highly, highly recommend this dealership (no matter what vehicle make you are looking for) to anyone shopping for a new vehicle!!! I am a single mother of three and could not have otherwise afforded to purchase a new vehicle!! Thank you so much for all of your work and courtesy!! More

The best car buying experience I have ever had. I would recommend Jerry Durant Hyundai to anyone looking for a good deal and great service. I look forward to doing business with Stephen and Derek in the fu recommend Jerry Durant Hyundai to anyone looking for a good deal and great service. I look forward to doing business with Stephen and Derek in the future. David Chambers More

By far this was the best buying experience we have ever had. Sales Associate Matt James and Sales Manager Stephen Jimenez were courteous, honest, informed, and professional in every respect, so much so tha had. Sales Associate Matt James and Sales Manager Stephen Jimenez were courteous, honest, informed, and professional in every respect, so much so that I wrote Jerry Durant a letter to commend the Granbury dealership. Matt and Stephen went out of their way to earn our business and never once pressured us into making a decision. In fact, they stressed the importance of selecting the right vehicle for our needs. They patiently answered all our questions, stayed past closing time, and fielded calls on a Sunday. I would recommend the entire Hyundai line and the Granbury dealership to anyone looking for a fair price, honest dealings, and courteous service. I look forward to years of service from our new 2012 Genesis and to working with the fine folks at Jerry Durant Hyundai, Granbury. More

On March 31, 2011, I purchased a 2008 BMW 535I from Jerry’s Hyundai in Granbury. I also purchased a 3yr/50k warranty. I was later informed by Jerry’s warranty administrator that the warranty I purc Jerry’s Hyundai in Granbury. I also purchased a 3yr/50k warranty. I was later informed by Jerry’s warranty administrator that the warranty I purchased was no longer available, but that a similar one, 3yr/36k warranty, was substituted. I have not experienced any mechanical issues with the car until now. I called this week to arrange repairs, and discovered that the similar warranty was never entered as active as I was told. I took the car to Autobahn for diagnosis and called Jerry’s to ask for their help in getting the correct warranty information entered so that I could get the repairs completed. I dropped the car off at 9:30 a.m. Autobahn diagnosed my car and finished repairs by 12:30. I was told by the Jerry’s warranty administrator that the correct warranty was being entered and that there would be no problem, but that the differences in the warranties was that I would only have 36,000 miles instead of 50,000 miles and that my bumper to bumper coverage would now only be powertrain coverage. I waited at Autobahn for four hours after the repairs on my car were complete, waiting patiently to get the warranty payment authorization from the warranty that Jerry's sold me. I called again and was told that Bob Cote Sr., CFO, had instructed the warranty administrator not to enter the correct warranty, as it was going to cost the dealership about $186 more than what I had paid. I called Bob directly to find out what was going on and offered to pay the difference, even though I was getting a warranty with lesser miles and coverage. At this point Bob, told me that it wasn’t not going to happen today but that he would get it taken care of. He told me to call Stephen Jimenez, Sales Manager at Jerry Durant Hyundai Granbury, and pay the difference. Stephen Jimenez or his Finance Manager would never return my calls while I was waiting at the Service Department at Autobahn. At this point Autobahn had a driver take me 45 miles to my home without my car. After arriving home since my phone call attempts fell on deaf ears, I again called Bob and was patched through to his mobile phone. Bob told me that he had already talked to Eddie Bermea, Finance Manager at Jerry Durant Toyota, and that I needed to call him and he would handle everything. So I then called Eddie Bermea, who told me that he didn’t know what I was talking about and that this was the first he had heard about the situation. He said he would call right away to find out what to do and call me back. I still haven’t heard from him. So the situation is this: I have a car and a warranty that I purchased from Jerry's that needed servicing that was covered by the warranty and the work has already been completed, yet I can’t drive my car because the warranty is inactive due to Jerry’s being stubborn over $186.00/$554.00/$839.00, which is it really? I have Bob Cote, who is the CFO for the entire Jerry’s organization giving me the run around about a warranty I paid for almost a year ago! My mother is having heart surgery in the morning, I need the car to take her to the hospital and I am getting lied to by everyone I talk to at Jerry’s. I have exhausted my efforts with the good ole boys. I have now picked up my car and was forced to pay my own repairs that were covered under the warranty that I purchased in good faith! Below is an email last resort of trying to deal with the CEO of the Jerry's Auto Group on January the 18th 2012. All I wanted was my car repaired under a warranty that I bought in good faith for $1,323.00. I was even willing to pay the difference for a lesser warranty with lesser coverage, yet look at their response to me! I now understand the vehicle is out of warranty and there will be no refund at all. I can’t give you your money back for something that was your fault and not mine. I think you bought a warranty and now it has expired. DA More

I bought a 2012 Genesis from Jerry's Hyundai. This was a very pleasant experience. The car was in perfect condition and everything regarding the deal was exactly as discussed on the phone. Derek Simpson i very pleasant experience. The car was in perfect condition and everything regarding the deal was exactly as discussed on the phone. Derek Simpson is a friendly and honest guy. There was no pressure to buy add ons or extended warranties as with some dealers. Pricing is competitive and they treat their customers well. Stephen, the F & I manager was also very pleasant to work with. I was in and out of the dealer with my car in under 90 minutes. I would buy from them again and recommend Jerry's to my friends as well. More

My new vehicle purchasing experience at Jerry Durant Hyundai in Granbury, TX was by far the best experience I have ever had. Juan waited for me to arrive past closing time and worked very closely with Hyundai in Granbury, TX was by far the best experience I have ever had. Juan waited for me to arrive past closing time and worked very closely with me to make sure that I recieved the best comensation for my trade and the best price on my new vehicle. My wife loves the car and I would recommend that you visit Jerry Durant and ask for Juan. I would also like to say that the finance manager made the paperwork end of the deal very smooth. Thank you very much. Dave E. More

I usually dread buying a new car, but this was a very pleasant experience. Juan Munoz is the best salesman that I have dealt with in many years (I have been buying cars for over 5 decades). He treats c pleasant experience. Juan Munoz is the best salesman that I have dealt with in many years (I have been buying cars for over 5 decades). He treats customers with respect, and he listens to them to find out what they want. There is no game playing --- just straight dealing without the high pressure. This was probably the best experience that I have ever had in purchasing a vehicle. Ron Munday - Granbury, TX More

Juan and Mark went out of their way to make the experience not only as pleasurable as possible, but also mutually beneficial. I understand that a car dealer is in business to make a profit and that experience not only as pleasurable as possible, but also mutually beneficial. I understand that a car dealer is in business to make a profit and that's okay. Jerry Durant and Juan Munoz made me feel that I was as important to them as that profit is. An exceptionally friendly car dealer and they will get my business for the next car, too! More