Shottenkirk Honda of Davis - Service Center

I spent 36 years in the auto business in sales and finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenki finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenkirk Honda. The figures we were shown by text over the phone, and also again in the finance office, were not what was on the contract. How did they get away with that? By simply not giving us any paperwork. Instead, we were given a USB and told this was done to save paper. I took the USB to my mechanic so that he could look over the warranty which we were only considering at the time. The first thing our mechanic did was to ask us why we purchased a $350 "paint protection plan". Next he printed us some of the paperwork which we hadn't yet seen because we went straight to him. And there it was. The "paint protection plan" had been represented as licensing fees on their computer screen. We also tried to cancel our warranty the next day, as we were told that if we didn't want it all we had to do was to give them a call and they would immediately cancel it. They were willing to do no such thing. I had to call the warranty company myself, and that was also to no avail. Finally, I called our credit card company whose fraud department actually investigated the matter (wow!) and refused payment to them. We feel very lucky, and find it hard to believe Shottenkirk's tactics. More

Service dept is always great. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. More

Fast service friendly employees clean place but I don’t understand the 3% charge not okay with it understand the 3% charge not okay with it More

Employees are always friendly. They’re not pushy and will help find deals/coupons for you. Good appointment availability, and wait times are usually not excessive. They’re not pushy and will help find deals/coupons for you. Good appointment availability, and wait times are usually not excessive. More

I am please with the service that you have provided for me since 2009. My Fit is "fit". me since 2009. My Fit is "fit". More

I have done business with the service staff at Shottenkirk (University) Honda for almost 40 years and have always been pleased with the service. I trust them with my car and have never been disapp Shottenkirk (University) Honda for almost 40 years and have always been pleased with the service. I trust them with my car and have never been disappointed. More

I trust Shottenkirk Honda to provide the service my car needs. They are professional, friendly and efficient. needs. They are professional, friendly and efficient. More

The service center staff is always friendly and professional. This time they really got out of their way and negotiated an unexpectedly free warranty repair with Honda. Thank you so much! professional. This time they really got out of their way and negotiated an unexpectedly free warranty repair with Honda. Thank you so much! More

The whole process was efficient and professional. My service agent could not have been better. My service agent could not have been better. More

Mel Rapton Honda was my old reliable dealership, from buying or getting service done. Due to them closing I needed a new reliable Honda dealer. And to my findings I found Shottenkirk Honda of Davis. The buying or getting service done. Due to them closing I needed a new reliable Honda dealer. And to my findings I found Shottenkirk Honda of Davis. The past 2 years has been a pleasure doing business with you. Thank you and your team!!! More