Shottenkirk Honda of Davis

Jen and Tom are the best of the best! They're why I've been coming to University/Shottenkirk for 28 years! Al's a pretty decent guy too... ;) They're why I've been coming to University/Shottenkirk for 28 years! Al's a pretty decent guy too... ;) More

Very helpful and kind service! I thought I might have a bigger problem for a noise from the car, but it turned out to be a loose cover on the bottom of the car and they fixed it wi I thought I might have a bigger problem for a noise from the car, but it turned out to be a loose cover on the bottom of the car and they fixed it without even charging. They also checked the tires and anything else that could make noise. Very grateful for the help! More

Awesome service the service consultant was patient and explained everything to me and was through explained everything to me and was through More

Service started great until it came time to pick up my car. I presented a coupon which I was informed at the beginning would be honored after which it was not for a disappointing reason. I was given an es car. I presented a coupon which I was informed at the beginning would be honored after which it was not for a disappointing reason. I was given an estimate which the end work ended up being less and the service representative said that he couldn’t honor the coupon because I had already received a discount !! What ?! Will definitely not be coming back. More

I spent 36 years in the auto business in sales and finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenki finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenkirk Honda. The figures we were shown by text over the phone, and also again in the finance office, were not what was on the contract. How did they get away with that? By simply not giving us any paperwork. Instead, we were given a USB and told this was done to save paper. I took the USB to my mechanic so that he could look over the warranty which we were only considering at the time. The first thing our mechanic did was to ask us why we purchased a $350 "paint protection plan". Next he printed us some of the paperwork which we hadn't yet seen because we went straight to him. And there it was. The "paint protection plan" had been represented as licensing fees on their computer screen. We also tried to cancel our warranty the next day, as we were told that if we didn't want it all we had to do was to give them a call and they would immediately cancel it. They were willing to do no such thing. I had to call the warranty company myself, and that was also to no avail. Finally, I called our credit card company whose fraud department actually investigated the matter (wow!) and refused payment to them. We feel very lucky, and find it hard to believe Shottenkirk's tactics. More

Service dept is always great. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. More

Fast service friendly employees clean place but I don’t understand the 3% charge not okay with it understand the 3% charge not okay with it More

Very disappointed with sale department. They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed d They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed decisions. Making money by all means is their first priority, customer satisfaction- is the last. More

Employees are always friendly. They’re not pushy and will help find deals/coupons for you. Good appointment availability, and wait times are usually not excessive. They’re not pushy and will help find deals/coupons for you. Good appointment availability, and wait times are usually not excessive. More

Sagar was rude and condescending and very aggressive in his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but so talkative to the point that I could not review the documentation. He constantly told me I did not need to review the Information because it was all standard. It turns out that they tried to slip in the platinum care product that I had refused during negotiations. Sagar returned to the finance office at that point, at first telling me everything was OK and then dismissive whenI indicated that I had not agreed that product. The product was ultimately removed when I insisted upon it. I had been promised a full tank of gas, but received less than half of a tank when I left the dealership. I thought about returning to the dealership to insist upon it, but decided I did not want to deal with the staff anymore. Moreover, part of the deal was that they would remove the bike hitch from my old vehicle and return it to me during the trade-in process. I had to ask several times for this to happen and It was not done until I indicated that I would not leave until I received my bike rack back. The gentleman who removed it and help me load it into the new CRV was the kindest and nicest person there. If I had not been tired of the entire car search process over several months, I would not have purchased the car from this dealership. I love the car, very unhappy with the dealership. More