Shottenkirk Honda of Davis

Don’t waste your time or money here. I walked in hoping for a smooth car-buying experience and left feeling scammed and disrespected. I recently visited Shottenkirk Honda of Davis an I walked in hoping for a smooth car-buying experience and left feeling scammed and disrespected. I recently visited Shottenkirk Honda of Davis and had a shocking experience. My initial salesperson was nice and helpful. However, my experience took a downturn when I had to deal with the sales manager. He was disparaging, unhelpful and didn’t seem to care about my concerns. While the dealership has a wide range of vehicles to choose from, my experience was marred by hidden fees and a lack of transparency. The pricing I was quoted via text didn’t match the final offer, with additional fees appearing out of nowhere. When I questioned these extra charges, he became defensive and dismissive. The sales tactics were pushy and aggressive, with multiple attempts to pressure me into buying add-ons I didn’t want or need. The dealer then offered me a ridiculously low trade-in value for my well-maintained car so be careful if you’re trading a vehicle at this dealer. They will always low ball you 4-5k lower than your actual vehicle value. Do not give in and ask for more. I was contacted via text after I disappointingly walked out the dealership, and I was shocked at how rude their responses were. Instead of giving helpful information, the managers replies were short, unhelpful, and condescending. When I asked follow-up questions, I was met with pompous replies and no real effort to help. I understand that text communication can be quick, but there’s no excuse for the disrespectful tone they used. I would never trust a place that communicates like this. The next day After finding a vehicle I wanted to purchase from another dealer, I was informed that Shottenkirk Honda of Davis had blocked the sale simply because I live within their designated sales territory. I was told by the manager via text that I will not get the car I wanted unless I purchase from them. This behavior is unfair and anti-competitive, limiting my ability to shop freely for the best deal. Consumers should have the right to purchase from any dealer they choose without interference. I hope Shottenkirk Honda reconsiders this practice and prioritizes customer satisfaction rather than restrictive business tactics. Consumers should have the right to purchase from any dealer they choose without interference. Overall, this is absolutely the worst car dealership I’ve ever been to. I have purchased several vehicles in my years and have never witnessed such shady tactics and poor customer service. This is definitely a dealer you should avoid. More

Extremely helpful and knowledgeable. All the people I worked with on getting my current car have been great. All the people I worked with on getting my current car have been great. More

I can not say enough about how wonderful the service dept. is at Shottenkirk Honda of Davis. I have known Jennifer in service for over 20 years! Everyone in service is kind, respectful, explains thing dept. is at Shottenkirk Honda of Davis. I have known Jennifer in service for over 20 years! Everyone in service is kind, respectful, explains things well and they always do fantastic work. Their waiting area is clean and comfortable, they have a gourmet coffee machine and bottled water for customers, and they commuincate clearly about how much repairs will cost, options, how long the repair will take and whether or not you want to be shuttled home or wait in the waiting area. Thank you from the bottom of my heart Shottenkirk Honda of Davis and keep up the good work!!! More

The service department always gets me in and out in a timely fashion, and the work is first class. timely fashion, and the work is first class. More

The maintenance and repair services at this dealership are excellent, efficient and truly a pleasure to experience. The staff is professional and attentive, ensuring every detail is taken care of. From qu are excellent, efficient and truly a pleasure to experience. The staff is professional and attentive, ensuring every detail is taken care of. From quick diagnostics to thorough inspections, they make the entire process smooth and reliable. More

The person I was dealing with was very courteous and helpful And I got a checkup done on my vehicle done helpful And I got a checkup done on my vehicle done More

Good customer service, good communication, service advisor accessible, good snacks but need donuts. Will come again advisor accessible, good snacks but need donuts. Will come again More

Great follow up with this service dept. I had an issue with a very slight vibration at freeway speed. Tom and the rest of the team did not give up on the problem even though the purchase wa I had an issue with a very slight vibration at freeway speed. Tom and the rest of the team did not give up on the problem even though the purchase was complete. It shows the dedication to the customer as well as the desire to nurture a lasting relationship. I will be shopping for my next vehicle and having my maintenance done at Shottenkirk Honda. More

They just pushed for car insurance nothing else to explain about car and financial details explain about car and financial details More

The entire process went smoothly and your shuttle driver is great. Appreciate the friendly and professional manner that they go about their job. is great. Appreciate the friendly and professional manner that they go about their job. More