Shottenkirk Honda of Cartersville - Service Center

Shottenkirk is always professional, friendly, and this visit at 7:30 AM was prompt. Thank you Angie!! visit at 7:30 AM was prompt. Thank you Angie!! More

Overall they have been very helpful except the time I lost my one key they give you when you buy a used car. When I first called to see if I could get a replacement key a nice young man said they could h lost my one key they give you when you buy a used car. When I first called to see if I could get a replacement key a nice young man said they could help me but when I came up there some older man a manager told me to call a lock smith the key then cost me $350.00. I want be buying any more used car from them unless they provide me with two keys!!! More

Excellent service as usual. The staff and the Supervisor go out of their way to be sure the Customers have a meaningful experience. This seems to be the standard at this deale The staff and the Supervisor go out of their way to be sure the Customers have a meaningful experience. This seems to be the standard at this dealer More

The service was fast and friendly. They were able to patch my tire and there was no charge. They were able to patch my tire and there was no charge. More

Jordan did a great job as always, and took care of a recall issue that I did not know about. Thank you Jordan! recall issue that I did not know about. Thank you Jordan! More

Jordan did a great job as always, and took care of a recall issue that I did not know about. Thank you Jordan! recall issue that I did not know about. Thank you Jordan! More

John went above and beyond to answer my questions, make recommendations, and make my experience as pleasant as possible recommendations, and make my experience as pleasant as possible More

Great location great service, very friendly prompt and courteous workers. Appointment times are always scheduled and honored. courteous workers. Appointment times are always scheduled and honored. More

The main issue I came in for service was not resolved. If they were unable to fixed the problem, don't tell me about other issues. All I wanted was the main issue I came in to fix. NOw I have to take my If they were unable to fixed the problem, don't tell me about other issues. All I wanted was the main issue I came in to fix. NOw I have to take my vehicle to another shop and as recommended by Honda. I have no guarantee that the issue will be fixed then. More

We made a appointment at the dealership for a recall and oil change. We were told to ask for a loaner so we didn't have to wait at the dealership. They advised they didn't have one available, and was neve oil change. We were told to ask for a loaner so we didn't have to wait at the dealership. They advised they didn't have one available, and was never told they're might not be one available. We wait 2 hours at the dealership with no customer service. I was disappointed, when no one asked do we need anything not even offering a cup of coffee. When I made this appointment I was told make it days ahead so they could order the recall part. Never was I told that I had to have the vehicle there before the parts for the recall could be ordered. She told me they were on back order. This was Monday June 19th when we brought the Honda in, and we just received a email the parts are there June 20th. Therefore it's another day I have to take off work. I paid for bumper to bumper coverage at the time I bought the Honda for 6 yrs. More