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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,104 Reviews

4,104 Reviews of Shottenkirk Honda of Cartersville - Service Center

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July 05, 2023

Ginger Chapman was the customer service rep. She is courteous and professional. Texts were answered promptly. My bill was explained clearly then I was escorted to my car. More

by TELICO48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
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Jul 06, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for Ginger and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

July 05, 2023

John has been my Service Advisor for three years now and I must say his expertise, professionalism and people person skills is unmatched and as a result it is pleasure doing business with you all. More

by MARIERUST321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
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Jul 06, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much, Marie, for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

July 04, 2023

They scratch my tinted window and never called to fix check up and say how they would fix it More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Bone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
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Jul 08, 2023 -

Shottenkirk Honda of Cartersville responded

Jen, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 03, 2023

This visit Stressed me out, just get to a oil changed and be stressed out More

by LYNETTE.CREAMER91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Waters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Shottenkirk Honda of Cartersville responded

Lynette, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 03, 2023

My service was great. Very timely. Nice and friendly employees. Great service at a fair price. Not pushy about doing extra things. More

by MBLANK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Report | Print
Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 03, 2023

Always a great experience here! Everyone is so nice. Honest and good quality work! I won’t take my Honda anywhere else More

by KRISTEN.A.HARBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you, Kristen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

July 03, 2023

Awesome service, Ginger helped me right away and my car was out in 45 minutes. More

by PAOLAGNLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Report | Print
Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ginger met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2023

Super Service. Professional, informative and total service. Service writer was informative about what to expect and professional in the communication. Survey make More

by ESLAY04
Recommend Dealer
Yes
Employees Worked With
John Heaton
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Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

Jul 04, 2023 -

ESLAY04 responded

Thank you Shottenkirk Honda.

July 03, 2023

Efficient and courteous customer service responding to engine light concerns. Text messages to confirm and keep updated are much appreciated! More

by TARPLEYTIMOTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Report | Print
Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

Timothy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

July 02, 2023

Ginger Chapman is very experienced and knowledgeable. Working with her is always a pleasure. She exudes good customer service. More

by DGIBBS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Report | Print
Jul 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. Ginger and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

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