Shottenkirk Honda of Cartersville - Service Center

Everyone I encountered was courteous, informative, and helpful. My car was taken care of, and I was out in a decent amount of time. helpful. My car was taken care of, and I was out in a decent amount of time. More

As always, Jordan is an amazing asset to your dealership. She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my Ridgeline serviced by your service department. My only complaint, and in no way the service departments problem but the dealerships', is that at on my last visit I found out that I will now be charge a fee to use my card vs cash or check. In today's society, carring a checkbook is so obsolete and having that amount of cash in my wallet is unheard of. I understand the added cost from a business standpoint as I am a small business and have these fees and they do add up; however, you have chosen to accept "plastic" so the responsibility should be on you not added to the customer. These fees do balance out over time. I hope that the dealership takes the customers concerns such as these and perhaps reconsider the inconvience you have no imposed on your loyal regular customers. More

9:30 am appt time, they started 1pm. Don’t over promise and under deliver Don’t over promise and under deliver More

Went up on prices for oil change and wasn’t told until the service was complete. Will not be coming back. Hope you robbing me 1 time was worth losing long term/ repeat customer! the service was complete. Will not be coming back. Hope you robbing me 1 time was worth losing long term/ repeat customer! More

Angie was great to work with she went above and beyond our expectations. Thank You Angie !! our expectations. Thank You Angie !! More

Ginger provided excellent and timely customer service. I was informed exact details of services offered, required, and recommended. The entire staff was friendly, knowledgeable, and prepared to assist cus I was informed exact details of services offered, required, and recommended. The entire staff was friendly, knowledgeable, and prepared to assist customers with efficiency. I will definitely return to Shottenkirk Honda in Cartersville, should I need to do so in the future. More

The service representatives are all very knowledgeable and extremely nice. I was taken care of by Richie Goetz and would recommended anyone to this Honda location. and extremely nice. I was taken care of by Richie Goetz and would recommended anyone to this Honda location. More

Ginger was pleasant, professional and efficient, well done! All I needed was an oil change and it was a no hassle experience. done! All I needed was an oil change and it was a no hassle experience. More

Great customer service and went into detail of recommended services. Thank you for the service with a smile! recommended services. Thank you for the service with a smile! More

This dealership has always been my go to, but this last experience was unbelievably disappointing. I arrived to have an oil change and tire rotation. I advised the service advisor of two issues that I wa experience was unbelievably disappointing. I arrived to have an oil change and tire rotation. I advised the service advisor of two issues that I was having and ask them to check it out since my car was still under warranty. I was waiting in lobby on my car, but then a friend was in town and picked me up to go eat. I rec'd a call that my car was ready about 90 min later and when I returned, the original service advisor was no longer there and I was advised by Ginger that neither of my issues were noted and neither of them were checked out. She was very attentive and tried to help me, but at this point it was 15 min until closing time and I live an hour a way so now will have to make a special trip to have these issues looked in to. I've been a customer since of shottenkirk service dept since 2014. More