Shottenkirk Honda of Cartersville - Service Center

Waited 3 hours for oil change and tire rotation with a scheduled appointment. While there I never received any communication on status of vehicle until after after I inquired after the 2 hour mark, and I scheduled appointment. While there I never received any communication on status of vehicle until after after I inquired after the 2 hour mark, and I was told that they would check on it. They finally called my name after it was finished. I had no problem with the wait time it was a lack of Communication throughout the visit as I waited. More

Such Wonderful service! Angie is so pleasant to deal with every time I come in. Angie is so pleasant to deal with every time I come in. More

My battery died 2 days after it was checked during an oil change, then you did not email the original invoice to the Ft Walton dealership as requested over the telephone and I did not get any warranty benefi change, then you did not email the original invoice to the Ft Walton dealership as requested over the telephone and I did not get any warranty benefit. The battery lasted only about 18 months. More

Jordan was very helpful, professional and friendly. I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to sho I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to show me the new 2024 Pilot and listened to feedback regarding my 2012 Pilot. He was not a pushy salesman which I appreciate. I will definitely use both Jordan and Drew (Andrew) again. More

Terry was great! Very professional, fast and cares about your experience. Very satisfied with Terry and Staff Very professional, fast and cares about your experience. Very satisfied with Terry and Staff More

Great experience per usual seeing my friends at shottenkirk Honda. Angie of the service dept and jeffery of the parts dept are the real stars of the show ensuring 100% customer satisfaction. I'm ve shottenkirk Honda. Angie of the service dept and jeffery of the parts dept are the real stars of the show ensuring 100% customer satisfaction. I'm very confident that this same would ring true regardless of who I work with however. They really do just have a genuinely good team! Always appreciative of their dedication and standing behind the Honda brand. Folks like these contribute to what makes a Honda, a Honda. More

Angie was very professional, informative, and kept me up to date on my vehicle. The time spent at the dealership was very short. to date on my vehicle. The time spent at the dealership was very short. More

Super friendly and quick. Ginger was great and kept in touch the whole time with me. Ginger was great and kept in touch the whole time with me. More

Excellent except for the following: I approved the work based on the estimate they gave me, but when the work was done my bill was hundreds more than I expected. I couldn't get a clear answer on why it was based on the estimate they gave me, but when the work was done my bill was hundreds more than I expected. I couldn't get a clear answer on why it was so much more. So when I got home, I went through all the paperwork and receipts with a calculator and found that the estimate for the timing belt only included labor and not the $700+ in parts. It was an honest oversight, but it caused me a lot of grief. I would've been better prepared if I had received the correct estimate up front. More

Got back in my car and all my mirrors had been adjusted and not returned. My driver seat was moved all the way to the back and not put back where it was. Later I found that the headlights had been turned o and not returned. My driver seat was moved all the way to the back and not put back where it was. Later I found that the headlights had been turned off and not returned back to the auto position they were on. No reason for techs or service writers to touch any personal adjustments on a customers vehicle. More