Shottenkirk Honda of Cartersville - Service Center

Ginger is amazing! ! She always takes the best care of us! The entire team is actually pretty awesome! But Ginger goes above and beyond to ensure all your needs are met ! She always takes the best care of us! The entire team is actually pretty awesome! But Ginger goes above and beyond to ensure all your needs are met and she makes each guest feel as tho you are the most exclusive Thanks for all you guys do!!! More

Jordan provides excellent customer service. She explained all the recommended services that were needed for preventive maintenance. She explained all the recommended services that were needed for preventive maintenance. More

After waiting about an hour for an express oil change, we saw our car from the showroom window in a waiting area. After about 10 minutes, walked over to the service desk but it was empty. Asked someone if saw our car from the showroom window in a waiting area. After about 10 minutes, walked over to the service desk but it was empty. Asked someone if the cars in the waiting area were done and we were told they were. Went back to showroom thinking we would be notified that our car was done momentarily but we were not. Walked to service desk again and spoke to service agent who said he would close us out shortly. Went back to showroom, waiting again and then went out to service counter where we continued to wait. More

As always you all give great, and friendly service to me. Thank you for keeping my Honda Fit rolling all year. Thank you for keeping my Honda Fit rolling all year. More

Angie is great to work with. She is knowledgeable in the services and provided a space for me to trust the recommendations. Completely aside from service, I was disappointed to h She is knowledgeable in the services and provided a space for me to trust the recommendations. Completely aside from service, I was disappointed to hear that the dealership was going to start charging a 3% fee to use a credit or debit card. It is hard for me to understand why a company would want to pass this fee on to their customer. It is no longer a "convenience" to use a credit or debit card in today's world. Whether good or back, people rarely carry cash (especially enough for automotive costs) much less checks. I try to get my services done by a Honda dealership, but with this additional cost and in this economy, I find it more convenient to take my business to a locally owned place where they will gladly take my debit card without charging me a fee. More

Great visit! Greeted as soon as I entered the service area. Customer service lady (sorry, I don't remember her name) was knowledgable. She told me which items Greeted as soon as I entered the service area. Customer service lady (sorry, I don't remember her name) was knowledgable. She told me which items were important to take care of and which items could wait. More

Angie Angell is an excellent customer service representative. She is always very informative and helpful. representative. She is always very informative and helpful. More

They are always very nice and professional. They keep you informed during the entire process They keep you informed during the entire process More

I've been very pleased with the service I have received from this dealership. This is where I purchased the CRV and where I will have it serviced since it is a vry good service. Very efficient service from this dealership. This is where I purchased the CRV and where I will have it serviced since it is a vry good service. Very efficient service department. More

Shottenkirk is great. But could you relate this to Honda. I’ve owned 9 Accords since 1991. My 2010 in the white pearl paint started to peel just after warranty. I k But could you relate this to Honda. I’ve owned 9 Accords since 1991. My 2010 in the white pearl paint started to peel just after warranty. I kept it until was embarrassing to drive. I always buy white Hondas. Every single one of them the paint started flaking off just after warranty. Honda would never help. Cars sat inside garage too. My 2004 White Tahoe I bought new in 12/2003 sat outside in my driveway for 15 yrs and paint still like new. I gave Honda one more chance on a new CRV in metallic steel. Praying paint stays on it. Last Honda if flakes. Just relay that to Honda Corp. i lost thousands in sales and trades on those paint flaking Hondas. Im considering a new Ridgeline Trailsport in white but worry about paint. More