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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,102 Reviews

4,102 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 20, 2024

I have always brought my Honda to the dealership, but this last visit was not a good one. I had to wait over an extra hour for my car, and was never told why. In addition, I was charged a service fee for More

by FCLAWTON
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I don’t remember who I worked with
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Mar 24, 2024 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 19, 2024

No big complaint but I had an appt. at 11:30 and was told they were running behind. An appt. is a guaranteed service at 11:30. Not a wait due to other cars coming in (if that was the ca More

by MLOOSLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
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Mar 19, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

March 19, 2024

The dealership took good care of my vehicle while in service. Special thanks to Kevin and John who took good care of us: More

by darintracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Black, Kevin Dowdy, Dalton Gunnels
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Mar 20, 2024 -

Shottenkirk Honda of Cartersville responded

Tracey, Thank you for your business and this review. We're happy to hear Kevin, John, and our team our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 19, 2024

Love coming here they are great and professional and take care of the clients so well. More

by MICHAEL.RODRIGUEZ.76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
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Mar 20, 2024 -

Shottenkirk Honda of Cartersville responded

Michael, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 19, 2024

Terry Ford was a big help. I enjoyed his relaxed personality and non pressure sales approach. Everyone was very nice and friendly. Looking forward visiting for regular servi More

by JOHN_PARLATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Ford
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Mar 19, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

March 18, 2024

Always a pleasure to have my vehicle serviced by Shottenkirk Honda. A very professional team there. More

by Steven Fasone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Shottenkirk Honda of Cartersville responded

Steven, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

March 18, 2024

They really work with you and show appreciation for loyal customers. Good job Honda of Cartersville. More

by pamela.dennis2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
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Mar 18, 2024 -

Shottenkirk Honda of Cartersville responded

Pamela, Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!

March 17, 2024

Always a positive experience dealing with the friendliest group of considerate associates. I will continue to have all my service work done at Shottenkirk Honda they are the BEST! More

by DWP6217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
Report | Print
Mar 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 16, 2024

I had a very good experience with Honda and Kevin was great to work with and very helpful with all that I needed done. More

by CBMPHARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 16, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing about your experience with Kevin here at Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

March 16, 2024

The BEST! !! Can’t say enough….they are the BEST! Always in GREAT Thanks with Shottenkirk More

by DWP6217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
Report | Print
Mar 17, 2024 -

Shottenkirk Honda of Cartersville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

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