Shottenkirk Honda of Cartersville - Service Center

Serviced what I needed, without upselling me on the things I didn’t need! Thanks! things I didn’t need! Thanks! More

The whole visit was smooth. Ginger was amazing in getting me in and out with minimal wait! Ginger was amazing in getting me in and out with minimal wait! More

When I purchased the pre-owned white 2019 Honda CR-V EXL from Shottenkirk Honda on August 3, 2022, I noticed the windshield was cracked. I was promised it was fixed and will not be a big problem when I'm dr from Shottenkirk Honda on August 3, 2022, I noticed the windshield was cracked. I was promised it was fixed and will not be a big problem when I'm driving the car. The shop said it was sealed and is as good as new despite the crack being present. This was not acceptable to me. The sales manager told me I will be able to get it replaced during my first service, which he scheduled for February 3rd, 2023 with an oil change and other checks. I had to reschedule the service to February 11th. When I arrived at the shop, I was told I would be able to have the car serviced, but the windshield will cost $700.00 to replace, but will be split half and half, which means the shop will pay $350.00 and I will have to pay $350.00 out of pocket. The sales manager had scheduled my service with the note “fix windshield” for 6 months later, the shop pointed out the service should have been done within 30 days of the purchase, and it is to fix windshield not replace. I believed your sales manager when he said the windshield would be fixed at my service appointment that he scheduled, regardless of what the shop said when I arrived. Also, I do not understand why the term “fix windshield” would have been put down if the windshield is already fixed. I purchased this car because I believed it would be in perfect condition, and the windshield would have been replaced so it is not cracked, I am not comfortable with the fact that the windshield have been cracked already, and as I told the sales manager at the time – I would not have purchased the car without it being fixed ( Meaning there would be no crack), in other words replaced. I was promised to get a call by Wednesday which would be 02/15/2023 from the management to figure out this issue. However I didn't get any phone call since then. The only word I can say is CHEATER. More

I had a great car buying experience and great service when getting my accessories installed.. when getting my accessories installed.. More

Everyone was kind, and understanding I was even able to play my trombone with my mute in. play my trombone with my mute in. More

Camera service should be under warranty since it’s new vehicle. Error was when I bought it. vehicle. Error was when I bought it. More

Greeted very warmly and promptly for my 8:00 appointment. Taken to the service technician who also was polite, prompt, friendly and explained all of the steps of the 15,000 mile service, length of time, and Taken to the service technician who also was polite, prompt, friendly and explained all of the steps of the 15,000 mile service, length of time, and cost. I returned when the service should be completed and my car was ready. Very happy with everything about my service. More

Found the new car I wanted in tip-top shape except for a scratch on the interior windshield, which I happened to notice a few days after I picked it up. Waiting to see what the dealership is going to do ab scratch on the interior windshield, which I happened to notice a few days after I picked it up. Waiting to see what the dealership is going to do about the scratch. Despite this minor issue, I was very pleased with the professional service provided by our salesman, Justine, and the amazing service by Ginger in the service department. More

got right to the problem. found another issue and added a parts quote for the next visit. I happy with the service a Shottenkirk. Will continue to bring my Honda to you. found another issue and added a parts quote for the next visit. I happy with the service a Shottenkirk. Will continue to bring my Honda to you. More

Easy process. Been getting my oil changes on three different cars with this service department. Always smooth. Been getting my oil changes on three different cars with this service department. Always smooth. More