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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,104 Reviews

4,104 Reviews of Shottenkirk Honda of Cartersville - Service Center

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May 25, 2023

The inspection was noteworthy, but the prices on the brochure was different from the quote given. False advertisement. More

by BMOORELAWSON16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela ?, Angie Angell
Report | Print
May 29, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 25, 2023

I brought my car in to be serviced, and am pleased with the service provided. I had made an appointment, and everything went smoothly. I received prompt, courteous, professional service. More

by LLROSE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2023

The service at this location was really excellent! The customer service was very nice to us. More

by SANJAY92164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
May 24, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 24, 2023

The service was exceptional from the time I arrived and departed. True professional and tremendous environment very welcoming. Phenomenal establishment. More

by Ucanemaildarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Brooks
Report | Print
May 25, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 24, 2023

Very good service from making my appointment, dropping off my car, getting service explained to me, to picking up my car. Also very pleased with friendliness of staff and cleanliness of facility. Always d More

by JOHN_LEYTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Davis
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May 25, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

May 23, 2023

Kevin was very friendly and easy to work with when I brought my car in for service. More

by KBRIDGES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
May 23, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that Kevin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

May 23, 2023

Work was done quickly and the service advisor really knew his stuff. I have all my maintenance done here More

by SPYGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Brooks
Report | Print
May 24, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

May 23, 2023

My car was never washed or cleaned as promised. I felt like I wasn't given much personalized attention like I have in the past. I was told I needed new tires urgently, but I got a second opinion an More

by CELIMAR.DARKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their names.
Report | Print
May 24, 2023 -

Shottenkirk Honda of Cartersville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 23, 2023

No thank you, I gave up writing essays a long, long, long, long time ago. More

by kcswee
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

May 23, 2023

Quick and easy service. It was a service that was both quick and easy. The service was as easy as it was quick. This survey was written with the same enthusiasm as a collage More

by JOSH.GARBER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
TL Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Alex Bearden, Damien Brooks, Travis Amos, Jacob Cline
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May 24, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you, Josh. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

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