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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,130 Reviews

4,130 Reviews of Shottenkirk Honda of Cartersville - Service Center

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June 09, 2023

Shottenkirk's service department always does a great job. Ginger has been a great service rep. She is professional and helpful and keeps me posted on the status of my car repairs. They are convenient and eas More

by kcrowe60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Jun 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Ginger was able to help, and we hope to see you again!

June 09, 2023

Absolutely the friendliest staff and they are so polite and willing to help, they are very efficient. More

by MRSGDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Damien Brooks
Jun 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

June 09, 2023

Kevin understood my problem and did everything he could to help resolve it. Unfortunately the resolution was not viable at the time. It was just nice to work with someone that was looking out for the custo More

by ALLENFINANCIAL2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 10, 2023 -

Shottenkirk Honda of Cartersville responded

Allen, We are very happy to hear Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 08, 2023

Excellent customer service. They offered the highest level of customer service from the beginning to the end. More

by DAVIDHBULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much, David, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

June 08, 2023

John was very helpful, and always is when i bring my car for any service. Hes always informative and tells me a break down of costs and what causes my car to mess up. More

by BAILEYSWEAT27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear that John and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2023

Timely, Affordable, and Fast service! Better than expected and Thank You for being the BEST Honda Service Department! More

by MREAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you again for choosing Shottenkirk Honda of Cartersville. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

June 08, 2023

Jordan was awesome! She was very friendly and made the whole process quick and efficient! More

by Vamsi.Reddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for Jordan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 08, 2023

Jordan was awesome! She was very friendly and made the whole process quick and efficient! More

by NAGA.MALLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Jordan here at Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

June 08, 2023

Jordan was very professional, and kept me informed every step of the way! It was a very pleasant service experience. More

by GPERRY1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for Jordan in our service department! We look forward to sharing your compliments. Please don't hesitate to let us know if we can be of further assistance.

June 07, 2023

Took way to long for this service. Why make an appointment? People are very nice. Just took way to long. More

by CAH1591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
Jun 11, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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