Shottenkirk Honda of Cartersville - Service Center

Ginger, is an great asset to the service department. She greets you and off to work she goes to complete the service you are there for. She very knowledgeable and welcoming. She greets you and off to work she goes to complete the service you are there for. She very knowledgeable and welcoming. More

Everything was smooth. Justin DeLong was awesome. They actually did not have the car there but before all the paperwork was finished the car was on the lot and inspected. T Justin DeLong was awesome. They actually did not have the car there but before all the paperwork was finished the car was on the lot and inspected. The sales manager and Brittany was also great. More

Person acknowledged me immediately and was helpful. Associate was kind and explained what the team was doing for my car complaint. Associate was kind and explained what the team was doing for my car complaint. More

My service experience at Shottenkirk Honda of Cartersville was top-notch. The service itself was completed efficiently. The service writer was open, friendly, and responsive to my needs -- he did Cartersville was top-notch. The service itself was completed efficiently. The service writer was open, friendly, and responsive to my needs -- he didn't try to sell me a service, even though my vehicle was on the edge of needing that particular service -- and when I asked about a billing issue, the service manager solved it quickly and in my favor. Furthermore, the waiting area is comfortable. I'll return to Shottenkirk Honda of Cartersville for all my Honda's future services. More

Kevin was great. He was very attentive to my service needs. I had a screw in my tire. Seemed like a simple task, but the tech was apparently not as attentive. I came He was very attentive to my service needs. I had a screw in my tire. Seemed like a simple task, but the tech was apparently not as attentive. I came home and was cleaning up my new car I noticed the wheel was scratched. That shows up very easily on a black wheel. Kevin said he would get it taken care of, but I still have to take my time to take it back and get it repaired. More

Saturday service was done quickly and professionally. Just needed oil change and lube. Thank you. Just needed oil change and lube. Thank you. More

I enjoy going to this dealership; however my last visit was not good. John in Service was great so no problem there. It was an oil change and tire rotation. It took 2.5 hours-way too long because they s was not good. John in Service was great so no problem there. It was an oil change and tire rotation. It took 2.5 hours-way too long because they spilled oil in the car engine and had to clean it up, It still smelled like burned oil when I cranked it. There were also crumbs in my seat-someone had been eating in my car. Also the technicians look like rag muffins. My car is a Lexus and I don't expect this kind of treatment. These technicians need to be wearing uniforms and at least LOOK like they know what they are doing and they need to be respectful of people's cars. All the settings for AC etc had been changed. To drive a car down the road for a couple minutes after tire rotation does not require you to change all my buttons!!! Overall this was unacceptable service. More

Kevin was GREAT and Excellent in keeping me updated on the status of the service and when the car would be completed. Excellent Job!! the status of the service and when the car would be completed. Excellent Job!! More

Employees are wonderful I had an appointment for 11am oil change and tire rotation. Only drawback is I waited a little over 2 hrs to get my car back oil change and tire rotation. Only drawback is I waited a little over 2 hrs to get my car back More

I appreciate that the service is great quality but also transparent. I felt that I had great communication and things were clearly explained. transparent. I felt that I had great communication and things were clearly explained. More